Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Enterprise standards and values may include:
code of conduct (behaviours)
compliance with regulatory and legislative requirements
customer service charter
enterprise quality and continuous improvement processes and standards
ethical standards established by the enterprise
policies and procedures
values of the organisation
vision and mission statement
Personal presentation may include:
body language
conduct
dress standards
language
punctuality
Personal and managerial performance may include:
way the candidate manages the performance and behaviours of team members and teams
way the candidate self manages own performance and behaviours
Enterprise goals and objectives may include:
company business objectives
company standards and values
productivity and profitability objectives and targets

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
acquiring and using information to the best advantage for achievement of team/project performance goals
making decisions appropriate to the achievement of team performance goals
effectively managing work to achieve goals and results
introducing and monitoring practices to improve performance
undertaking effective consultation processes
effectively using management information systems in the achievement of team performance goals and objectives
clearly and effectively communicating critical information to team, peers and management
promoting available learning methods to support team competence
knowledge of the organisational goals, values and objectives.
Context of and specific resources for assessment
Assessment must ensure:
access to workplace information and data
access to relevant legislation, standards and guidelines
access to 360 degree feedback
access to documentation relating to continuous improvement initiatives, development plans and training plans.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
direct observation of leadership style and effectiveness in the work environment
review of 360 degree feedback
review of performance management, development planning, training and team meeting minute documentation
oral and/or written questioning to assess knowledge of organisational goals, values and objectives
review of leader's self-assessment of leadership effectiveness and self-awareness.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other management units