Description

This qualification reflects the role of skilled operators who use a broad range of hospitality skills combined with sound knowledge of industry operations. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many individuals have supervisory responsibilities and plan, monitor and evaluate the work of team members.

This qualification is suitable for an Australian Apprenticeship pathway.

Job roles
This qualification provides a pathway to work as a team leader or supervisor in hospitality organisations such as restaurants, hotels, catering operations, clubs, pubs, cafes and coffee shops.

Possible job titles include:
bar supervisor or team leader
concierge
duty manager
food and beverage supervisor or team leader
forecast analyst (accommodation services)
front office supervisor or team leader
housekeeping supervisor or team leader
gaming supervisor or team leader
reservation analyst
shift manager.