Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Registrations may involve:
accommodation details
contact details
customer address
details of pre-booked sessions
full name and title
further action required at site or venue
medical information
method of payment
payment status
contact details
special requests
seating requests
travel and touring arrangements.
Event may include:
business and corporate
entertainment and leisure
exhibitions, expositions and fairs
festivals
fundraising
government and civic
marketing
meetings and conventions
social
sports.
To update financial statusmay involve:
checking and recording that the registration has been fully paid
generating and issuing invoices and credit notes for changed registrations
receiving, processing and recording payments.
Registration reportsmay include information on:
breakdown of attendances per:
session
site
table
venue
characteristics of attendees
numbers
progress towards attendance expectations
sources of registrations.
Action may include:
additional promotional activity
advice of change of venue
chasing payments
holding of space for particular individuals or groups
target selling to specific groups.
Customer documentsmay include:
confirmation letters
credit notes
event program
information or sales kit
invoices
paper-based or electronically transmitted materials
participant name badge or identification document
receipts
service vouchers
site maps
sponsor advertisements
tickets.
Final registration reportsmay include information on:
breakdown of attendances per:
session
site
table
venue
name lists
payment status
special requests.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
accurately process and administer registrations through to finalisation for multiple events
issue financial administration and event attendance documents for multiple and diverse customers
generate accurate registration reports and proactively identify and report on attendance problems
integrate knowledge of:
event programs and costs
formats for reports and documents
information required by event managers to monitor attendance numbers and deliver events
process and monitor event registrations with speed and efficiency and within event deadlines.
Context of and specific resources for assessment
Assessment must ensure use of:
actual events for which event registrations are processed and monitored. Events may be created for the specific purpose of skills assessment, but must have commercial, community or business relevance. Small personal events are not appropriate as a means of assessing an individual’s skills and knowledge
comprehensive operational and capacity information for venues and sites where events are operated; these can be:
real event venues and sites
event venues and sites operated within a training organisation such as auditoria, exhibition areas, conference rooms, restaurants and sporting facilities where real events are staged
industry current computer systems and software programs for processing event registrations
comprehensive event programs, schedules, inclusions and costs
industry current template documents for:
financial administration of event payments
customer event attendance
registration reports
procedures for processing and administering registrations.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the individual using the various features of a computerised event registration system to administer a series of customer registrations
activities that allow assessment of the individual’s ability to process and monitor registrations for different events and for varying customer requirements
review of documents prepared by the individual:
confirmation letters
credit notes
information or sales kits
invoices
participant name badge or identification document
receipts
registration reports
service vouchers
tickets
problem-solving exercises to allow the individual to respond to and report on event attendance problems
written or oral questioning to assess knowledge of:
event programs and costs
formats for reports and documents
information required by event managers to monitor attendance numbers and deliver events
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, organisation and job role, for example:
SITTTSL308 Use a computerised reservations or operations system
SITXCCS303 Provide service to customers
SITXFIN201 Process financial transactions.