Description

This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills. They use discretion and judgement and have a sound knowledge of industry operations. They work with some independence and under limited supervision and may provide operational advice and support to team members.

Job roles
This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites and any small tourism business requiring multi-skilled employees.

Work could be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both.

Possible job titles include:
attraction or theme park attendant
booking agent
cellar door salesperson and guide in a winery
guide and salesperson in an Indigenous cultural centre
inbound tour coordinator
museum attendant
operations consultant for a tour operator
reservation sales agent for a tour operator
sales consultant
senior ride operator in an attraction or theme park
visitor information officer.