Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Registration materials and equipment may include:
attendee:
kits
lanyards
lists
name badge or identification documents
receipts
service vouchers
tickets
cash float
computer
display stands
event:
program
running sheet
promotional display materials
registration reports:
attendance lists per session, site, venue or table
name lists
payment status
special requests
signage
site maps
stationery.
Event may include:
business and corporate
entertainment and leisure
exhibitions, expositions and fairs
festivals
fundraising
government and civic
marketing
meetings and conventions
social
sports.
Resourcesmay include:
emergency phone contacts
spare supplies
venue or site agreements.
Prearranged agreementsmay relate to:
access
location of registration area
nature and quantity of furniture and other equipment
signage.
Safety and access issues may involve:
adequate space for flow of people
adequate sun and weather protection
emergency exits
profile of registration area for arriving attendees
safe positioning of registration area
safety of electrical cables in registration area.
Attendee registration detailsmay include:
accommodation details
address
details of pre-booked sessions
full name and title
medical information
payment status
contact details
special requests
seating
travel and touring arrangements.
Registration discrepanciesmay include:
incorrect:
accommodation, travel and touring arrangements
names and/or titles
contact details
payment status
prebooked sessions
seating
noshows
omission of special requests
unexpected onsite registrations.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
prepare registration materials and equipment and process onsite attendee registrations for multiple events
check registration details and provide event documentation for multiple and diverse attendees
identify and resolve registration discrepancies
integrate knowledge of:
event programs and costs
formats for registration reports and attendee documents
procedures for processing on-site registrations
safety and access issues for on-site registration areas
process on-site event registrations with speed and efficiency and within event deadlines.
Context of and specific resources for assessment
Assessment must ensure use of:
actual events for which on-site event registrations are coordinated. Events may be created for the specific purpose of skills assessment, but must have commercial, community or business relevance. Small personal events are not appropriate as a means of assessing an individual’s skills and knowledge
venues and sites where events are operated with a designated on-site registration area; these can be:
real event venues and sites
event venues and sites operated within a training organisation such as auditoria, exhibition areas, conference rooms, restaurants and sporting facilities where real events are staged
industryrealistic ratios of registration staff to attendees
industry current computer systems and software programs for processing on-site event registrations
comprehensive event programs, schedules, inclusions and costs
industry current template documents for:
registration reports
attendee documents
financial administration of on-site event payments
procedures for processing on-site registrations.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
activities that allow assessment of the individual’s ability to prepare registration materials and equipment and process onsite attendee registrations for different events and for varying attendee requirements
review of materials prepared by the individual in advance of the event:
attendee documents
registration reports
direct observation of the individual using the various features of a computerised event registration system to process a series of on-site registrations
direct observation, using role plays, of the individual:
interacting with venue staff to set up the registration area and resolve safety issues
interacting with attendees to check registration details and provide event documentation
problem-solving exercises to allow the individual to respond to on-site registration discrepancies and safety issues
written or oral questioning to assess knowledge of:
event programs and costs
formats for registration reports and attendee documents
procedures for processing on-site registrations
safety and access issues for on-site registration areas
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, organisation and job role, for example:
SITTTSL308 Use a computerised reservations or operations system
SITXCCS303 Provide service to customers
SITXFIN201 Process financial transactions.