Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Needs of specific customers may vary according to:
age
cultural background
educational level
geographic origin
requested coverage
special interests.
Commentaries or activities may relate to:
arts
built environment
history and heritage
industrial operations
natural environment:
flora
fauna
landscape
social environment.
Equipment and resources may include:
audiovisual equipment
microphone
props
videotapes and DVDs.
Unexpected events may include:
changed access arrangements
customer issues:
accidents and injuries
health
inappropriate behaviour
physical ability
equipment or systems failure
natural environment issues:
adverse climatic changes
unpredictable animal behaviour.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
prepare and present commentaries or activities:
for multiple environments
for different customer groups
use interpretive and presentation techniques to create customerfocused, informative and entertaining experiences
present commentaries or activities of a duration that reflects local industry product and practice
demonstrate knowledge of interpretive frameworks and the ability to create themes and storylines from these frameworks
demonstrate knowledge of relevant subject matter.
Context of and specific resources for assessment
Assessment must ensure use of:
touring environments that reflect the nature of tours commercially available in the relevant city or region
real or simulated touring activities
equipment and resources required for the delivery of tours such as transport and venue access
a group of customers for whom the individual can act as guide
industry-current equipment for presentation such as a microphone.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the individual presenting commentaries or activities and using equipment effectively
questioning of tour members about the individual’s communication skills, breadth of knowledge and ability to deliver knowledge in an interesting way
use of case studies to assess ability to tailor activities and information to suit particular customer needs and to respond effectively to problems that occur during activities or commentaries
written or oral questioning to assess knowledge of interpretive and presentation techniques
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
FDFCD2002A Promote wine tourism information
SITTGDE101 Interpret aspects of local Australian Indigenous culture
SITTGDE305 Develop and maintain the general and regional knowledge required by guides
SITTGDE306 Research and share general information on Australian Indigenous cultures
SITTGDE307 Prepare specialised interpretive content on flora, fauna and landscape
SITTGDE308 Prepare specialised interpretive content on marine environments
SITTGDE309 Prepare specialised interpretive content on cultural and heritage environments.