Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Type of vehicle includes:
all coaches and buses relevant to specific licence classifications
Operate a passenger coach/bus may be carried out in typical road transport situations pertaining to a coach/bus, including:
operations conducted at day or night
typical weather conditions
on the open road
on a private road
while at a depot, base or warehouse
while at a client's workplace or work site
kerb side bus stops
within shopping centres
within railway complexes
within tourist attractions car parks
Special needs may include:
temporarily physically impaired persons
visually and hearing impaired persons
mentally impaired persons
frail and elderly persons
school children
Bus/coach associated equipment may include:
ticket machines
electronic doors
manual doors
toilet units
Vehicle handling procedures may include:
starting a vehicle
steering and manoeuvring a vehicle
accelerating and braking
positioning and stopping a vehicle
reversing a vehicle
operating vehicle controls, instruments and indicators
operating door opening and closing equipment
using defensive driving techniques
managing engine performance
Pre-operational checks may include:
exterior vehicle checks
internal vehicle checks
checking and topping up of fluid levels
checks of tyre pressures
checks of operation of vehicle lights and indicators
checks of brakes
microphone operational
equipment such as jack, wheel brace, spare tyre
trailers such as jockey wheel, coupling of trailer
Minor routine repairs may include:
replacement of blown globes in vehicle lights
replacement of broken fan belt
replacement of blown fuse
replacement of door mirrors
repairs to rear tail-light lens
changing of tyres
repair of tyre punctures
replacement of broken coolant hose
Driving hazards may include (examples only):
wet and iced roads
oil on road
animals and objects on road
fire in vehicle
leaking fuel
faulty brakes
parked vehicles on the road
faulty steering mechanism on vehicle
pedestrians crossing the road
flooded sections of road
windy sections of road
foggy conditions
Factors that can cause traffic delays and diversions may include (examples only):
traffic accidents
flooded sections of road
road damage
bridge/tunnel damage
road works
building construction
emergency situations such as bushfires, building fires, etc.
road closures for special events such as marches, parades, sporting events, etc.
holiday traffic
road closures for utility works such as electricity, water, sewerage, telecommunications, gas, etc.
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Documentation/records may include:
state/territory coach/bus driving licence requirements
state/territory road rules
workplace driving instructions and procedures
coach/bus manufacturers instructions, specifications and recommended driving procedures, including pre-operational checks of coach/bus
emergency procedures
vehicle log book or record book (where required)
Applicable procedures and codes may include:
relevant state/territory roads and traffic authority driving regulations and licence requirements pertaining to coaches/buses
relevant state/territory road rules
relevant state/territory OH&S legislation
relevant state/territory fatigue management regulations
relevant state/territory environmental protection legislation

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of:
undertaking pre-operational checks&vehicle handling procedures
implementing responses to changing road conditions
applying knowledge of relevant legislation and workplace procedures
applying customer service skills in accordance with industry requirements and organisational procedures
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace