Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Sources may include:
artworks
events
exhibitions
experiences (of self or others)
films
images
Internet
music
other people:
local experts
traditional owners
performances
presentations
professional associations
printed texts (books, journals, magazines, newspapers)
technical information.
Ways of organising information may include:
chronologies
customer profiles:
interest profiles for particular age groups and nationalities
special interest groups
specific touring route or location information
storylines
themes or character based notes.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
source information to meet differing customer needs
demonstrate knowledge of Australia and the local region as specified under Required Knowledge, sufficient to:
develop coherent and interesting presentations for customers
answer typical questions asked by customers on given topics.
Context of and specific resources for assessment
Assessment must ensure use of:
current sources of information.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the individual using knowledge to deliver interpretive commentaries or activities
questioning of group members about the individual’s breadth of knowledge and ability to answer customer questions
review of a research portfolio prepared by the individual
written or oral questioning to assess the individual’s use of appropriate information sources
written or oral questioning or to assess knowledge of Australia and the local area
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITTGDE302 Provide arrival and departure assistance
SITTGDE401 Coordinate and operate tours
SITTGDE402 Manage extended touring programs
SITTTOP403 Operate tours in a remote area.
Guiding personnel are expected to have a breadth and depth of knowledge in order to satisfy the information needs of their customers and funding and hours allocated to training must reflect this industry requirement. Training and assessment programs must:
cover the broad range of knowledge covered within the required Skills and Knowledge section of this unit
ensure that the depth of knowledge covered is sufficient to meet the requirements of a guide
tailor the regional knowledge base to cover specific aspects of the local region
allow for guides who have moved to different locations to participate in retraining.