Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Health and safety procedures may cover:
consultation
emergencies
handling chemicals and hazardous substances
hazard identification and reporting
incident and accident reporting
safe work practices.
Safe work practices may include:
clearing hazards from immediate work area
following the direction of:
safety signage
supervisors
managers
handling chemicals, poisons and dangerous materials safely
operating beverage dispensing systems, taking account of the dangers associated with inert gases
taking short breaks away from stressful situations involving difficult colleagues and customers
taking designated breaks and rotating tasks
using:
equipment designed to assist with or replace manual handling
ergonomically sound furniture and workstations
personal protective equipment and clothing
safe manual handling techniques for shifting heavy items
safe posture and movements, including sitting, standing and bending
working with knives and hot equipment to avoid injury.
Issues and breaches of health, safety and security procedures may involve:
being asked to participate in unsafe work practices
failing to replace unsafe damaged property or fittings
ignoring the direction of:
safety signage
supervisors
managers
lack of:
required safety signage
training in health and safety procedures
training in safe work practices
seeing others using unsafe work practices
using broken or malfunctioning equipment.
Workplace may include:
any tourism, travel, hospitality or event environment, such as:
heritage venues
holiday parks and resorts
hotels, motels
clubs
event, meeting and exhibition venues
restaurants
retail outlets
retail travel agencies
office environment for tour operators, event organisers, tour wholesalers
any location where a tour is delivered, for example:
onboard a coach or cruise vessel
a tourist precinct where walking tours are operated
in a national park.
Emergency situations may include:
accidents
bomb threats
natural events, e.g. earthquakes, floods, electrical storms
chemical leak or spill
fires
illness
irrational customers
power failure
suspicious behaviour of staff or other people in the workplace
robberies or armed hold-ups.
Security and emergency proceduresmay cover:
evacuation of staff and customers
security management of:
cash
documents
equipment
keys
people.
Participation in work health and safety management practices may involve:
participating in:
consultation
hazard identification
work health and safety induction training
safe work practice training
suggesting inclusions for work health and safety policies and procedures.
Consultation processes may involve:
a diary, whiteboard or suggestion box used by staff to report issues of concern
discussions with and reports to formal work health and safety representatives and committee members
formal meetings with agendas, minutes and action plans
informal meetings with notes
work health and safety discussions with supervisors and managers during the course of each business day
regular staff meetings that involve work health and safety discussions
special staff meetings or workshops to specifically address work health and safety issues
surveys or questionnaires that invite staff feedback on work health and safety issues.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
integrate the use of predetermined health, safety and security procedures and safe work practices with day-to-day work functions
participate in consultation activities
integrate, into daily work activities, knowledge of the basic aspects of OHS or WHS legislation and the ramifications of disregarding this.
Context of and specific resources for assessment
Assessment must ensure use of:
a real or simulated tourism, hospitality or event industry environment where safe working practices must be maintained
current plain English regulatory documents distributed by the local work health and safety government regulator
codes of practice and standards issued by government regulators or industry groups
work health and safety information and business management manuals issued by industry associations or commercial publishers
current commercial policies, procedures and template documents used for the management of work health and safety practices.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the individual:
explaining workplace safety or emergency procedures to a colleague or customer
using safe work practices during an integrated assessment of operative functions, such as cleaning and tidying bars, guiding tours, setting up events, selling products in an office
use of simulated activities to assess participation in:
emergency evacuations
consultation meetings
hazard identification
use of problem-solving exercises to assess the individual’s ability to respond to hazards
written or oral questioning to assess knowledge of:
OHS or WHS law and the employee responsibilities for workplace safety and security
personal protective equipment and clothing appropriate for particular jobs and situations
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITHACS103 Prepare rooms for guests
SITHASC201 Cook simple Asian dishes
SITHCCC201 Cook simple dishes
SITHCCC202 Prepare and present food
SITTGDE401 Coordinate and operate tours
SITTTOP301 Load touring equipment
SITTTOP402 Set up and operate a camp site
SITTTSL305 Process reservations
SITTVAF303 Tow and site recreational vehicles
SITXINV201 Receive and store stock
SITXWHS301 Identify hazards, assess and control safety risks.