Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.
Merchandisemay be characterised by:
type
brand
size
customer needs
colour
price.
Store policy and procedures in regard to:
merchandising of stock
preparing and displaying labels and tickets
maintaining displays.
Legislative requirements may include:
pricing requirements, including GST requirements
industry codes of practice
discounted items
Australian Consumer law.
Display may include:
setting new displays
maintaining existing displays.
Handling techniques may vary according to:
stock characteristics
store policy
legislative requirements
industry codes of practice.
Safety requirementsmay relate to:
transport, storage and handling of goods
hazardous substances
labelling of workplace substances.
Preparation oflabels and ticketsmay involve:
pricing gun
shelf tickets
shelf talkers
written labels
swing ticketing
bar coding
price boards
header boards.
Special promotion areas may be:
permanent or temporary
interior or exterior
publicly accessible
windows
shelves
wall fixtures
on floor.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
applies store policies and procedures and legislative requirements in regard to displaying, merchandising, ticketing, pricing and storing stock
displays merchandise on floor, fixtures, shelves and display areas, in determined locations, according to special manual handling techniques and other safety requirements
prepares display labels and price tickets for merchandise with regard to store policies and procedures
operates, maintains and stores a range of ticketing equipment according to:
store policy and procedures
industry codes of practice
manufacturer instructions and design specifications
identifies damaged, soiled or out-of-date stock and takes corrective action as required by store procedures and legislative requirements
maintains display areas and replenishes stock as required according to store procedures and legislative requirements
performs correct manual handling, storage and display techniques.
Context of and specific resources for assessment
Assessment must ensure access to:
a real or simulated retail work environment
a range of ticketing and pricing equipment
merchandise for display
display materials and props
cleaning materials
relevant documentation, such as:
store policy and procedure manuals on housekeeping, merchandising and WHS
manufacturer instructions and operation manuals for electronic ticketing equipment
relevant legislation and industry codes of practice.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
customer feedback
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIRXSLS201 Sell products and services
SIRXSLS002A Advise on products and services.