Qualification Outline
22/07/2026 4:24 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate II in Community Pharmacy
Certificate II in Community Pharmacy
SIR20112
J143
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 14/08/2012 | Current | Approved |
Description
This qualification reflects the role of individuals who apply retail operational tasks and provide initial customer service in a community pharmacy environment. These individuals provide preliminary advice to customers, and function under supervision, as part of a pharmacy team, recognising the limitations of their job role and referring customers to more senior pharmacy assistants or a pharmacist where appropriate.
Work could be undertaken in a variety of community pharmacy settings.
Job roles
Individuals with this qualification are able to perform roles, such as:
responding to and advising customers on general retail products
accepting prescriptions
applying product knowledge to recommend and supply a defined range of pharmacy products and services to customers
referring customers to more senior pharmacy assistants or a pharmacist
operating within the legislative framework, regulation and protocols that apply to community pharmacy
operating a point of sale area
maintaining stock levels and displays
organising and maintaining work areas
Schedule
Packaging Rules
Eighteen (18) units must be completed:- ten (10) core units
- eight (8) elective units:
- four (4) units must be selected from Group A - Pharmacy Product Knowledge
- the remaining four (4) units may be selected from:
- Group B - General Elective Units, or
- SIR07 V3 Retail Services Training Package or another endorsed Training Package or accredited course, provided the units are first packaged at AQF level 2 or 3 in the parent Training Package.
In all cases, selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).
1. Core Units
All ten (10) units must be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WD947 | SIRXCCS201 | Apply point-of-sale handling procedures | 20 | Unit of competency |
| WD998 | SIRXWHS101 | Apply safe work practices | 20 | Unit of competency |
| WD958 | SIRXCOM101 | Communicate in the workplace to support team and customer outcomes | 50 | Unit of competency |
| D8306 | HLTIN301C | Comply with infection control policies and procedures | 30 | Unit of competency |
| WD969 | SIRXMER201 | Merchandise products | 35 | Unit of competency |
| WD981 | SIRXRSK201 | Minimise loss | 20 | Unit of competency |
| WD907 | SIRCIND201 | Operate in a community pharmacy framework | 15 | Unit of competency |
| WD956 | SIRXCLM101 | Organise and maintain work areas | 15 | Unit of competency |
| WD892 | SIRCHCS201 | Support the supply of Pharmacy Medicines and Pharmacist Only Medicines | 15 | Unit of competency |
| WD965 | SIRXIND101 | Work effectively in a customer service environment | 40 | Unit of competency |
2. Group A Pharmacy Product Knowlege Units
Four (4) units must be completed from Group A.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WD910 | SIRCPPK201 | Assist customers seeking commonly requested vitamins, minerals and supplements | 10 | Unit of competency |
| WD911 | SIRCPPK202 | Assist customers seeking eye and ear products | 10 | Unit of competency |
| WD912 | SIRCPPK203 | Assist customers seeking first aid and wound care products | 10 | Unit of competency |
| WD913 | SIRCPPK204 | Assist customers seeking oral care products | 10 | Unit of competency |
| WD914 | SIRCPPK205 | Assist customers seeking to relieve cough and cold symptoms | 10 | Unit of competency |
| WD915 | SIRCPPK206 | Assist customers seeking to relieve skin and fungal conditions | 10 | Unit of competency |
| S6186 | SIRXRPK002A | Recommend hair, beauty and cosmetic products and services | 40 | Unit of competency |
| WD916 | SIRCPPK207 | Supply medical devices | 10 | Unit of competency |
3. Group B General Elective Units
The remaining four (4) units may be chosen from Group B.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S571 | SIR20107 | Certificate II in Community Pharmacy | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AZZ3 | SIR20116 | Certificate II in Community Pharmacy | Qualification |
No information
Entry Requirements
There are no entry requirements for this qualification.
Traineeships and Apprenticeships