Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Equipment may include:
point-of-sale terminals
electronic bar coding equipment for price labelling and stocktaking
portable data entry
printers
EFTPOS terminals
electronic ordering equipment
wrapping and packing equipment
equipment for carrying or moving merchandise
equipment for storage of merchandise, including refrigerators
weighing machines
thermometers
security tag systems
trolley return equipment
computers
scanners
numerical keyboard equipment, including calculators.
Safety requirements may include:
hazard identification (e.g. workplace inspections)
emergency, fire and accident procedures
personal safety procedures
stress management
procedures for the use of personal protective clothing and equipment
reporting incidents and accidents in the workplace.
Relevant personnel may include:
supervisor
team leader
manager.
Store policy and procedures in regard to:
store administration
clerical systems
operating and maintaining retail equipment
Work Health and Safety (WHS).

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
operates a range of store retail equipment according to store policy and procedures and industry codes of practice
operates and maintains a range of store retail equipment according to manufacturer instructions and design specifications
applies store maintenance program and reports faults and problems
consistently applies safe working practices in the operation and maintenance of store retail equipment according to OHS legislation and codes of practice
reads and interprets operation manuals to solve routine faults and errors and maintains and uses equipment effectively
uses keyboard skills to enter and edit data accurately
completes tasks in set timeframe.
Context of and specific resources for assessment
Assessment must ensure access to:
a real or simulated work environment
relevant documentation, such as:
store policy and procedure manuals
manufacturer instructions and operation manuals
a range of store retail equipment.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
a role play
third-party reports from a supervisor
customer feedback
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.