Elements and Performance Criteria

The Range Statement provide the range of applications of this unit of competency to allow for differences within enterprises and workplaces. It provides details of practices, knowledge and requirements referred to in the elements and performance criteria. The variables chosen in training and assessment will depend on the work contexts.

The following variables may include but are not limited to
Store policies and procedures in regard to:
store administration
clerical systems
Retail equipment may include:
point of sales terminals
electronic bar coding equipment for price labelling and stocktaking
portable data entry
printers
electronic ordering equipment
wrapping and packing equipment such as shrink wrapping
equipment for carrying or moving merchandise
equipment for storage of merchandise including refrigerators
weighing machines
thermometers
dye tag removers
trolley return equipment
computers
scanners
numerical keyboard equipment including calculators
Appropriate personnel may include:
supervisor
team leader
manager

The following components of the evidence guide relate directly to the performance criteria and the Range Statement for the unit of competency and provide guidance for assessment of the unit in the workplace and/or training program.
Critical Aspects of Evidence

Competency in this unit requires evidence that the candidate:

Operates a range of store retail equipment according to store policy and procedures and industry codes of practice.
Operates and maintains a range of store retail equipment according to manufacturers' instructions and design specifications.
Applies store maintenance program and reports faults/problems.
Consistently applies safe work practices, in the operation and maintenance of store retail equipment, according to occupational health and safety legislation/regulations/ codes of practice.
Reads and interprets operation manuals to solve routine faults/errors and maintains and uses the equipment effectively.
Uses keyboard skills to enter and edit data accurately.
Completes tasks in set time frame.

Underpinning Skills and Knowledge

Knowledge and skills are essential to apply this unit in the workplace, to transfer to other contexts and deal with unplanned events. The requirements for this unit of competency are listed below:


Knowledge of:


Store policies and procedures, in regard to:

the operation of store retail equipment
maintenance of store retail equipment
reporting problems and faults
Relevant legislation and statutory requirements
Relevant occupational health and safety regulations
Relevant industry codes of practice
Purpose and impact of using electronic technology
Operation and maintenance of store retail equipment
Licensing requirements for carrying/moving merchandise (if applicable)

Skills in:

Completing tasks in set time frame
Dealing with different types of transactions
Following common fault finding procedures
Operation and use of store retail equipment

Literacy and numeracy skills in regard to:

reading store procedures for
operating equipment

Assessment Process
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.

Integrated Competency Assessment
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for each unit, or a cluster of units of competency.

The candidate will be required to:

Apply knowledge and skills which underpin the process required to demonstrate competence, including appropriate key competencies.
Integrate knowledge and skills critical to demonstrating competence in this unit.
Unit WRRCA1B can be assessed with other units which make up a particular job function.

Evidence Gathering Methods

Evidence should include products, processes and procedures from the workplace context or from a simulated work environment. Evidence might include:

Observation of the person in the workplace
A simulated role play
Third party reports from a supervisor
Customer feedback
Answers to questions about specific skills and knowledge

Resources Required
A real or simulated work environment

Relevant documentation, such as:

store policy and procedure manuals
manufacturer's instructions/operation manuals
A range of store retail equipment

There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added. The questions below highlight how these processes are applied in this unit of competency. Following each question a number indicates the level to which the key competency needs to be demonstrated where 0 = not required, 1 = perform the process, 2 = perform and administer the process, and 3 = perform, administer and design the process.
Communicating ideas and information
Reporting equipment faults to appropriate personnel will require the communication of ideas and information. (1)

Collecting analysing and organising information
Maintaining retail equipment according to store policy will require information to be collected, analysed and organised. (1)

Planning and organising activities
Entering and editing information will require activities to be planned and organised. (1)

Working with others and in teams
Team work will be applied when reporting to other staff members. (1)

Using mathematical ideas and techniques
Entering data will require the use of mathematical ideas and techniques. (1)

Solving problems
Maintaining equipment and identifying faults will require problem solving skills. (1)

Using technology
The use of technology will be applied when operating retail equipment. (1)