Qualification Outline
23/07/2026 7:46 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate II in Retail Operations
Certificate II in Retail Operations
WRR20102
N076
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 30/01/2002 | Current | Approved |
Description
Schedule
1.
CORE
The following 10 Core units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| N0667 | WRRCS2B | Apply point of sale handling procedures | 21 | Unit of competency |
| N0692 | WRRLP1B | Apply safe working practices | 18 | Unit of competency |
| N0673 | WRRF1B | Balance register/terminal | 18 | Unit of competency |
| N0666 | WRRCS1B | Communicate in the workplace | 50 | Unit of competency |
| N0668 | WRRCS3B | Interact with customers | 36 | Unit of competency |
| N0693 | WRRLP2B | Minimise theft | 21 | Unit of competency |
| N0661 | WRRCA1B | Operate retail equipment | 21 | Unit of competency |
| N0700 | WRRM2B | Perform routine housekeeping duties | 18 | Unit of competency |
| N0688 | WRRI1B | Perform stock control procedures | 36 | Unit of competency |
| N0670 | WRRER1B | Work effectively in a retail environment | 40 | Unit of competency |
2.
ELECTIVES
A total of 4 elective units must be completed from ONE of the three Streams (Groups). The specific rules that apply are listed for each Stream (Group) below.
Group 2:
**GENERAL SELLING STREAM **
All three General Selling Electives Units must be completed. In addition, one Unit must be selected from either:
* The Recommend Products and Services Units from Certificate III in the WRR02 Training Package (which are listed below in Group 5), OR
* One product specific unit may be selected from another Training Package. This unit must be from a Certificate II or III qualification.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| N0722 | WRRS2B | Advise on products and services | 27 | Unit of competency |
| N0699 | WRRM1B | Merchandise products | 36 | Unit of competency |
| N0721 | WRRS1B | Sell products and services | 18 | Unit of competency |
3.
**GENERAL FOOD SELLING STREAM**
The following two Units must be completed:
WRRS1B Sell products and services and
WRRLP6C Apply retail food safety practices
Two additional Units must be selected from the remaining Elective units.
When selecting the two additional units those within the same food areas must be taken together. For example, if selecting bakery products, both bakery units WRRFS5B and WRRFM5B must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| N0686 | WRRFS5B | Advise on bakery products | 21 | Unit of competency |
| N0684 | WRRFS3B | Advise on fast food products | 21 | Unit of competency |
| N0682 | WRRFS1B | Advise on food products and services | 21 | Unit of competency |
| N0683 | WRRFS2B | Advise on meat products | 21 | Unit of competency |
| N0687 | WRRFS6B | Advise on seafood products | 21 | Unit of competency |
| N0697 | WRRLP6C | Apply retail food safety practices | 36 | Unit of competency |
| N0677 | WRRFM1B | Merchandise food products | 24 | Unit of competency |
| N0678 | WRRFM2B | Pack and display meat products | 24 | Unit of competency |
| N0680 | WRRFM5B | Prepare and display bakery products | 24 | Unit of competency |
| N0679 | WRRFM3B | Prepare and display fast food items | 24 | Unit of competency |
| N0681 | WRRFM6B | Prepare and display fresh, frozen and live seafood products | 24 | Unit of competency |
| N0721 | WRRS1B | Sell products and services | 18 | Unit of competency |
4.
**CLERICAL/ADMINISTRATION STREAM**
All three Clerical/Administration Elective Units must be completed.
In addition, one additional Clerical/Administration unit must be selected from another Training Package. This unit must be from a Certificate II or III qualification.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| N0663 | WRRCA3B | Apply retail office keyboard skills | 30 | Unit of competency |
| N0662 | WRRCA2B | Apply retail office procedures | 18 | Unit of competency |
| N0674 | WRRF2B | Perform retail finance duties | 27 | Unit of competency |
5.
Recommend Products and Services Elective Units from Certificate III.
(REFER TO Group 2 GENERAL SELLING STREAM ABOVE)
If the General Selling Stream (Group 2) electives have been chosen, students may select the additional Recommend Products and Services unit from the following (Certificate III) units:
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| N002 | WRR20197 | Certificate II in Retail Operations | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| S572 | SIR20207 | Certificate II in Retail | Qualification |
VET Info Notes
1. This qualification is the copyright of The Australian National Training Authority.
2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.
3. This qualification was entered onto STARS by TPIS for West Coast College of TAFE on 22/10/2002.