Elements and Performance Criteria

The Range Statement provide the range of applications of this unit of competency to allow for differences within enterprises and workplaces. It provides details of practices, knowledge and requirements referred to in the elements and performance criteria. The variables chosen in training and assessment will depend on the work contexts.

The following variables may include but are not limited to

Store policy and procedures in regard to:
merchandising of stock
preparing and displaying tickets/labels
maintaining displays

Displays may include:
setting new displays
maintaining existing ones

Tickets and pricing requirements may include:
pricing gun
shelf tickets
shelf talkers
written labels
swing ticketing
bar coding
price boards
header boards

Handling techniques may vary according to:
stock characteristics
industry codes of practice

Merchandise may be characterised by:
type
brand
size
customer needs
colour
price

Legislative requirements may include:
pricing requirements including Goods and Services Tax (GST) requirements
industry codes of practice
discounted items
Trade Practices and Fair Trading Acts

Safety requirements may include:
transport, storage and handling of goods
hazardous substances
labelling of workplace substances

The following components of the evidence guide relate directly to the performance criteria and the Range Statement for the unit of competency and provide guidance for assessment of the unit in the workplace and/or training program.
Critical Aspects of Evidence

Competency in this unit requires evidence that the candidate:

Consistently applies store policies and procedures in regard to displaying, merchandising, ticketing, pricing and storage of stock.
Displays merchandise on floor, fixtures, shelves/display areas, in determined locations, in accordance with special manual handling techniques and other safety requirements.
Prepares display labels and price tickets for merchandise with regard to store policies and procedures.
Operates, maintains and stores a range of ticketing equipment according to:
store policy and procedures
industry codes of practice
manufacturers' instructions and design specifications.
Arranges correct pricing and information on merchandise according to store procedures, industry codes and government requirements.
Identifies damaged, soiled or out of date stock and takes corrective action as required by store procedures and legislative requirements.
Maintains display areas and replenishes stock as required in accordance with store procedures and legislative requirements.
Performs correct manual handling, storage and display techniques according to:
stock characteristics
industry codes of practice
occupational health and safety legislation/regulations/codes of practice.

Underpinning Skills and Knowledge

Knowledge and skills are essential to apply this unit in the workplace, to transfer to other contexts and deal with unplanned events. The requirements for this unit of competency are listed below:


Knowledge of:

Store policies and procedures, in regard to:
merchandising, ticketing and pricing of stock
correct storage of stock
store promotional themes, including advertising, catalogues and special offers
location of display areas
availability and use of display materials
stock rotation
stock replenishment
merchandise range
scheduling for building or rotating displays
correct storage procedures for labelling/ticketing equipment and materials
Correct manual handling techniques for protection of self and merchandise
Principles of display
Elements and principles of design and trends in retail design
Relevant occupational health and safety regulations including:
manual handling
hygiene and sanitation
hazardous substances
labelling of workplace substances
Relevant legislation and statutory requirements
Pricing procedures including inclusion/exclusion of Goods and Services Tax (GST)
Relevant industry codes of practice

Skills in:

Use and maintenance of manual and electronic labelling/ticketing equipment
Completing tasks in a set time frame
Literacy and numeracy skills in relation to:
reading and interpreting store procedures and guidelines
machine or manual preparation of labels/tickets
reading and understanding manufacturer's instructions

Assessment Process
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.

Integrated Competency Assessment
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for each unit, or a cluster of units of competency.
The candidate will be required to
Apply knowledge and skills which underpin the process required to demonstrate competence, including appropriate key competencies.
Integrate knowledge and skills critical to demonstrating competence in this unit.

Unit WRRM1B can be assessed with the following units:

WRRS2B Advise on products and services
WRRS1B Sell products and services

Evidence Gathering Methods

Evidence should include products, processes and procedures from the workplace context. Evidence might include:

Observation of the person in the workplace
Third party reports from a supervisor
Customer feedback
Answers to questions about specific skills and knowledge

Resources Required
A retail work environment
A range of ticketing and pricing equipment
Merchandise for display
Display materials and props
Cleaning materials
Relevant documentation, such as:
store policy and procedure manuals on housekeeping, merchandising and occupational health and safety
manufacturer's instructions/operation manuals on electronic ticketing equipment
relevant legislation and industry codes of practice

There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added. The questions below highlight how these processes are applied in this unit of competency. Following each question a number indicates the level to which the key competency needs to be demonstrated where 0 = not required, 1 = perform the process, 2 = perform and administer the process, and 3 = perform, administer and design the process.
Communicating ideas and information
Information on arranging merchandise may need to be communicated to others. (1)

Collecting analysing and organising information
Store procedures for arranging merchandise and preparing display tickets/labels will need to be collected, analysed and organised. (1)

Planning and organising activities
Placing and arranging merchandise will require planning and organising. (1)

Working with others and in teams
Team work may be required to complete and maintain display areas. (1)

Using mathematical ideas and techniques
Maintaining stock levels and replenishing stock may require the use of mathematical ideas and techniques. (1)

Solving problems
Problem solving skills may be applied when identifying merchandise for display. (1)

Using technology
The use of technology may be required for preparing display tickets/labels. (1)