Unit of competency Outline

Date retreived
22/07/2026 6:28 PM AWST

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Merchandise products

Merchandise products

Unit of competency
National Code
SIRXMER001A
State Code
S6147
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
09/12/2010
View on TGA
State Implementation and Classification
Approved Date
13/07/2012
Field of Education
080501 - Sales
Original Release Date
13/07/2012
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to merchandise products within a retail store. It involves the arrangement and presentation of merchandise, setting up and maintaining displays and labelling and pricing stock.
Notes
Elements and Performance Criteria
1 Place and arrange merchandise.
  • 1.1 Unpack merchandise according to store policy and procedures and legislative requirements.
  • 1.2 Place merchandise on floor, fixtures and shelves in determined locations according to OHS and other relevant legislative requirements.
  • 1.3 Display merchandise to achieve a balanced, fully-stocked appearance and promote sales.
  • 1.4 Identify damaged, soiled or out-of-date stock and take corrective action as required according to store procedure.
  • 1.5 Place stock range to conform with fixtures, ticketing, prices or bar codes.
  • 1.6 Rotate stock according to stock requirements and store procedure.
  • 1.7 Ensure stock presentation conforms to special handling techniques and other safety requirements.
2 Prepare display labels and tickets.
  • 2.1 Prepare labels and tickets for window, wall or floor displays according to store policy.
  • 2.2 Prepare tickets using electronic equipment or neatly by hand according to store procedures.
  • 2.3 Identify soiled, damaged, illegible or incorrect labels and tickets and take corrective action.
  • 2.4 Use and maintain electronic ticketing and labelling equipment according to design specifications.
  • 2.5 Store ticketing equipment in a secure location.
3 Place, arrange and display price labels and tickets.
  • 3.1 Place labels and tickets visibly and correctly on merchandise.
  • 3.2 Replace labels and tickets according to store policy.
  • 3.3 Maintain correct pricing and information on merchandise according to store procedures, industry codes of practice and legislative requirements.
4 Maintain displays.
  • 4.1 Reset and dismantle special promotion areas.
  • 4.2 Assist supervisor in selection of merchandise for display.
  • 4.3 Arrange and face up merchandise as directed and according to layout specifications and load-bearing capacity of fixtures.
  • 4.4 Identify, reset or remove unsuitable or out-of-date displays as directed.
  • 4.5 Identify optimum stock levels and replenish stock according to store policy.
  • 4.6 Maintain display areas in a clean and tidy condition.
  • 4.7 Remove excess packaging from display areas.
5 Protect merchandise.
  • 5.1 Identify and apply correct handling, storage and display techniques according to stock characteristics and legislative requirements.
type
brand
size
customer needs
colour
price.

merchandising of stock
preparing and displaying labels and tickets
maintaining displays.

pricing requirements, including GST requirements
industry codes of practice
discounted items
Trade Practices and Fair Trading Acts.

setting new displays
maintaining existing displays.

stock characteristics
store policy
legislative requirements
industry codes of practice.

transport, storage and handling of goods
hazardous substances
labelling of workplace substances.

Preparation of
pricing gun
shelf tickets
shelf talkers
written labels
swing ticketing
bar coding
price boards
header boards.

permanent or temporary
interior or exterior
publicly accessible
windows
shelves
wall fixtures
on floor.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

applies store policies and procedures and legislative requirements in regard to displaying, merchandising, ticketing, pricing and storage of stock
displays merchandise on floor, fixtures, shelves and display areas, in determined locations, according to special manual handling techniques and other safety requirements
prepares display labels and price tickets for merchandise with regard to store policies and procedures

operates, maintains and stores a range of ticketing equipment according to:

store policy and procedures
industry codes of practice
manufacturer instructions and design specifications
arranges correct pricing and information on merchandise according to store procedures, industry codes and government requirements
identifies damaged, soiled or out-of-date stock and takes corrective action as required by store procedures and legislative requirements
maintains display areas and replenishes stock as required according to store procedures and legislative requirements

performs correct manual handling, storage and display techniques according to:

stock characteristics
industry codes of practice
OHS legislation and codes of practice.

Context of and specific resources for assessment

Assessment must ensure access to:

a retail work environment
a range of ticketing and pricing equipment
merchandise for display
display materials and props
cleaning materials

relevant documentation, such as:

store policy and procedure manuals on housekeeping, merchandising and OHS
manufacturer instructions and operation manuals for electronic ticketing equipment
relevant legislation and industry codes of practice.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace
third-party reports from a supervisor
customer feedback
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIRXSLS001A Sell products and services
SIRXSLS002A Advise on products and services.

Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.

Replaces
State Code National Code Title Type
N0699 WRRM1B Merchandise products Unit of competency
Replaced By
State Code National Code Title Type
WD969 SIRXMER201 Merchandise products Unit of competency