Qualification Outline

Date retreived
22/07/2026 6:38 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Diploma of Tourism (Operations Management)

Diploma of Tourism (Operations Management)

Qualification
National Code:
THT50302
State Code:
C500
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0803 - Business And Management
Original TGA Release Date
23/01/2002
Approved Date
30/10/2002
Stream of Study
Paraprofessional - Technical (3400)
VET Act Classifier
C
Nominal Hours
1605
Duration
3 Semesters
Current Release Number
1.00
Current Release Date
23/01/2002
VET Act Conditions
Releases
Release Version Release Date TGA Status DTWD Status
1.00 23/01/2002 Current Approved
Description
Schedule
1.

CORE UNITS

State Code National Code Title Hours Type
E2126 THHGTR01B Coach others in job skills 20 Unit of competency
E1986 THHGGA01B Communicate on the telephone 5 Unit of competency
E1978 THHGCS03B Deal with conflict situations 20 Unit of competency
E2005 THHGLE03B Develop and implement operational plans 50 Unit of competency
E2022 THHGLE20B Develop and update the legal knowledge required for business compliance 60 Unit of competency
C4912 THTTCO01B Develop and update tourism industry knowledge 25 Unit of competency
E1982 THHGCS08B Establish and conduct business relationships 40 Unit of competency
E2006 THHGLE04B Establish and maintain a safe and secure workplace 30 Unit of competency
E1975 THHCOR03B Follow health, safety and security procedures 15 Unit of competency
E2004 THHGLE02B Implement workplace health, safety and security procedures 30 Unit of competency
E1985 THHGFA06A Interpret financial information 20 Unit of competency
E2010 THHGLE08B Lead and manage people 60 Unit of competency
E2015 THHGLE13B Manage finances within a budget 30 Unit of competency
E2002 THHGGA09B Manage projects 60 Unit of competency
E2013 THHGLE11B Manage quality customer service 30 Unit of competency
E2003 THHGLE01B Monitor work operations 30 Unit of competency
E1987 THHGGA02B Perform office procedures 20 Unit of competency
E2016 THHGLE14B Prepare and monitor budgets 30 Unit of competency
C3533 BSBCMN213A Produce simple word-processed documents 40 Unit of competency
C3525 BSBCMN205A Use business technology 30 Unit of competency
E1974 THHCOR02B Work in a socially diverse environment 10 Unit of competency
E1973 THHCOR01B Work with colleagues and customers 15 Unit of competency
2.

ELECTIVE UNITS - Learners to select eighteen (18) units with at least eight (8) from one or more of the areas of the Toursim Training Package specified below:

**SALES/OFFICE OPERATIONS, GUIDING, PLANNING & PRODUCT DEVELOPMENT, SALES & MARKETING, TOUR OPERATIONS, MEETINGS & EVENTS, ATTRACTIONS & THEME PARKS, WINE TOURISM**

Remaining units may be selected from any relevant endorsed Training Package. Only one language unit may be counted as an elective within this qualification. In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the level of the qualification.

Examples of elective units relevant to specific job outcomes and tourism contexts at this level are as follows:
**RETAIL AGENCY MANAGER**

State Code National Code Title Hours Type
C4840 THTSOP03B Access and interpret product information 55 Unit of competency
C0488 THTSOP14A Administer billing and settlement plan 12 Unit of competency
E4847 THTSOP13B Apply advanced airfare rules and procedures 40 Unit of competency
E4844 THTSOP07B Book and co-ordinate supplier services 25 Unit of competency
C4853 THTSOP19A Construct domestic airfares 35 Unit of competency
C4854 THTSOP20A Construct normal international airfares 40 Unit of competency
C4855 THTSOP21A Construct promotional international airfares 40 Unit of competency
C4681 THTSMA01B Coordinate the production of brochures and marketing materials 40 Unit of competency
E2014 THHGLE12B Develop and manage marketing strategies 50 Unit of competency
E2020 THHGLE18B Monitor and maintain computer systems 70 Unit of competency
E2008 THHGLE06B Monitor staff performance 50 Unit of competency
C4845 THTSOP08B Operate a computerised reservations system 120 Unit of competency
C4842 THTSOP05B Prepare quotations 20 Unit of competency
C4852 THTSOP18A Process air documentation 40 Unit of competency
C4846 THTSOP09B Process non-air documentation 15 Unit of competency
C4843 THTSOP06B Receive and process reservations 20 Unit of competency
E2009 THHGLE07B Recruit and select staff 60 Unit of competency
C4841 THTSOP04B Sell tourism products and services 40 Unit of competency
C4839 THTSOP02B Source and provide destination information and advice 85 Unit of competency
3.

**OPERATIONS MANAGER (SMALL TOUR OPERATOR)**

State Code National Code Title Hours Type
E4844 THTSOP07B Book and co-ordinate supplier services 25 Unit of competency
S2332 TDTB397B Carry out vehicle servicing and maintenance 30 Unit of competency
C4907 THTFTO01B Conduct pre-departure checks 25 Unit of competency
C4681 THTSMA01B Coordinate the production of brochures and marketing materials 40 Unit of competency
C4894 THTPPD01B Create and implement strategic product development initiatives 60 Unit of competency
S0742 TDTC897A Drive coaches/buses 40 Unit of competency
S2279 TDTC197B Drive vehicle 30 Unit of competency
E2000 THHGHS11A Manage casualty in a remote and/or isolated area 15 Unit of competency
C4908 THTFTO02B Operate and maintain a 4WD tour vehicle 40 Unit of competency
C4900 THTPPD07B Plan and develop culturally appropriate tourism operations 60 Unit of competency
C4899 THTPPD06B Plan and develop ecologically sustainable tourism operations 60 Unit of competency
C4842 THTSOP05B Prepare quotations 20 Unit of competency
C4910 THTFTO04B Provide campsite catering 80 Unit of competency
E1999 THHGHS03B Provide first aid 24 Unit of competency
C4843 THTSOP06B Receive and process reservations 20 Unit of competency
E2009 THHGLE07B Recruit and select staff 60 Unit of competency
C4841 THTSOP04B Sell tourism products and services 40 Unit of competency
C4909 THTFTO03B Set up and operate a campsite 50 Unit of competency
C4896 THTPPD03B Source and package tourism products and services 50 Unit of competency
4.

**VISITOR INFORMATION CENTRE MANAGER**

State Code National Code Title Hours Type
C4840 THTSOP03B Access and interpret product information 55 Unit of competency
N0722 WRRS2B Advise on products and services 27 Unit of competency
N0667 WRRCS2B Apply point of sale handling procedures 21 Unit of competency
E4844 THTSOP07B Book and co-ordinate supplier services 25 Unit of competency
C4681 THTSMA01B Coordinate the production of brochures and marketing materials 40 Unit of competency
C4682 THTSMA02B Create a promotional display/stand 20 Unit of competency
E2014 THHGLE12B Develop and manage marketing strategies 50 Unit of competency
C0472 THTPPD12A Develop host community awareness of tourism 30 Unit of competency
E1979 THHGCS04B Make presentations 30 Unit of competency
E2011 THHGLE09B Manage workplace diversity 60 Unit of competency
N0699 WRRM1B Merchandise products 36 Unit of competency
N0693 WRRLP2B Minimise theft 21 Unit of competency
E2020 THHGLE18B Monitor and maintain computer systems 70 Unit of competency
E2008 THHGLE06B Monitor staff performance 50 Unit of competency
C4838 THTSOP01B Operate an automated information system 40 Unit of competency
C4846 THTSOP09B Process non-air documentation 15 Unit of competency
C4843 THTSOP06B Receive and process reservations 20 Unit of competency
E2009 THHGLE07B Recruit and select staff 60 Unit of competency
C4895 THTPPD02B Research tourism data 100 Unit of competency
N0721 WRRS1B Sell products and services 18 Unit of competency
C4841 THTSOP04B Sell tourism products and services 40 Unit of competency
C4839 THTSOP02B Source and provide destination information and advice 85 Unit of competency
Replaces
State Code National Code Title Type
C071 THT50398 Diploma of Tourism (Operations Management) Qualification
Replaced By
State Code National Code Title Type
S618 SIT50107 Diploma of Tourism Qualification
VET Info Notes
This training program is a representation of the qualification code THT50302 taken from the Tourism Training Package THT02 which should be consulted for full description of requirements. THT02] is endorsed until 31/01/2005.

1. This qualification is the copyright of The Australian National Training Authority.

2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.

3. This qualification was entered on to STARS by Central TAFE on 23/10/02.
Entry Requirements
No information
Traineeships and Apprenticeships
No information