Elements and Performance Criteria

The Range Statement provide the range of applications of this unit of competency to allow for differences within enterprises and workplaces. It provides details of practices, knowledge and requirements referred to in the elements and performance criteria. The variables chosen in training and assessment will depend on the work contexts.

The following variables may include but are not limited to

Store policies and procedures in regard to:
security
surveillance of merchandise

Security procedures may deal with:
customers
staff
keys
visitors, sales representatives, contractors, vendors
stock
records
cash, credit cards
equipment
premises
armed hold-up

Security equipment may include:
alarm systems
video surveillance
mirrors
locked and secure areas

Legal requirements may include:
privacy/confidentiality laws
Trade Practices and Fair Trading Acts
consumer law
property offences
credit laws
reporting procedures
criminal law

The following components of the evidence guide relate directly to the performance criteria and the Range Statement for the unit of competency and provide guidance for assessment of the unit in the workplace and/or training program.
Critical Aspects of Evidence

Competency in this unit requires evidence that the candidate:

Consistently applies store policies and procedures and industry codes of practice, in regard to store security and theft prevention in a range of contexts and situations.
Consistently applies store policies and procedures in regard to following security procedures and for reporting theft/suspicious behaviour to relevant personnel.
Monitors stock, work area, customers and staff to minimise opportunities for theft.

Underpinning Skills and Knowledge

Knowledge and skills are essential to apply this unit of competency in the workplace, to transfer to other contexts and deal with unplanned events. The requirements for this unit of competency are listed below:


Knowledge of:

Store policies and procedures, in regard to:
security
checking customers' bags and purchases
reporting problems and faults
Relevant legislation and statutory requirements, particularly in regard to checking customers' bags and purchases
Trade Practices and Fair Trading Acts
Store merchandising system
Security procedures relating to cash and non-cash transactions
Location and operation of store security equipment
Reporting procedures for external/internal theft or suspicious circumstances

Skills in:

Literacy and numeracy skills in:
recording of stolen items
reporting of theft

Assessment Process
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.

Integrated Competency Assessment
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for each unit, or a cluster of units of competency.

The candidate will be required to:

Apply knowledge and skills which underpin the process required to demonstrate competence, including appropriate key competencies.
Integrate knowledge and skills critical to demonstrating competence in this unit.

Unit WRRLP2B can be assessed with the following units:

WRRCS2B Apply point of sale handling procedures
WRRCS3B Interact with customers
WRRI1B Perform stock control procedures
WRRF1B Balance the register/terminal

Evidence Gathering Methods

Evidence should include products, processes and procedures from the workplace context or a simulated work environment. Evidence might include:

Observation of the person in the workplace
A simulated work environment
Third party reports from a supervisor
Customer feedback
Answers to questions about specific skills and knowledge

Resources Required
A real or simulated work environment
Relevant documentation, such as:
store policy and procedures manuals
legislation and statutory regulations
industry codes of practice
Trade Practices and Fair Trading Acts
Relevant security equipment
Point of sale equipment

There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added. The questions below highlight how these processes are applied in this unit of competency. Following each question a number indicates the level to which the key competency needs to be demonstrated where 0 = not required, 1 = perform the process, 2 = perform and administer the process, and 3 = perform, administer and design the process.
Communicating ideas and information
Identifying suspect behaviour and relaying to relevant personnel may require information and ideas to be communicated. (1)

Collecting analysing and organising information
Information of security systems needs to be collected, analysed and organised. (1)

Planning and organising activities
Checking customer bags may require activities to be planned and organised. (1)

Working with others and in teams
Team work may be required when identifying suspect customer behaviour. (1)

Using mathematical ideas and techniques
Mathematical ideas and techniques may not be required in this unit. (0)

Solving problems
Problem solving may be required when dealing with theft. (1)

Using technology
Use of technology may be required when reporting and recording theft. (1)