Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Security systems and procedures may deal with:
customers
staff
keys
visitors, sales representatives, contractors and vendors
stock
records
cash, credit cards
equipment, including:
alarm systems
video surveillance
mirrors
security tags
locked and secure areas
premises
armed hold-up.


Store policy and procedures may relate to:
security
surveillance of merchandise
reporting problems and faults.


Customers may include:
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.


Legislative requirements may include:
privacy and confidentiality laws
Trade Practices and Fair Trading Acts
consumer law
awards and agreements
property offences
credit laws
reporting procedures
criminal law.


Staff may include:
management
other staff members
full-time, part-time and casual staff
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
consistently applies store policy and procedures and legislative requirements, including industry codes of practice in regard to store security and theft prevention in a range of contexts and situations
consistently applies store policy and procedures in regard to following security procedures and for reporting theft or suspicious behaviour to relevant personnel
monitors stock, work area, customers and staff to minimise opportunities for theft.


Context of and specific resources for assessment
Assessment must ensure access to:
a real or simulated work environment
relevant documentation, such as:
store policy and procedures manuals
legislation and statutory regulations
industry codes of practice
Trade Practices and Fair Trading Acts
relevant security equipment
point-of-sale equipment.


Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
a simulated work environment
third-party reports from a supervisor
customer feedback
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIRXCCS001A Apply point-of-sale handling procedures
SIRXCCS002A Interact with customers
SIRXINV001A Perform stock control procedures
SIRXFIN001A Balance point-of-sale terminal.


Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.