Qualification Outline

Date retreived
22/07/2026 4:31 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate II in Tourism (Operations)

Certificate II in Tourism (Operations)

Qualification
National Code:
THT20502
State Code:
C495
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0807 - Tourism
Original TGA Release Date
23/01/2002
Approved Date
25/09/2002
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
B
Nominal Hours
340
Duration
1 Semester
Current Release Number
1.00
Current Release Date
23/01/2002
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
1.00 23/01/2002 Current Approved
Description
Schedule
1.

CORE

State Code National Code Title Hours Type
E1976 THHGCS01B Develop and update local knowledge 10 Unit of competency
C4912 THTTCO01B Develop and update tourism industry knowledge 25 Unit of competency
E1975 THHCOR03B Follow health, safety and security procedures 15 Unit of competency
E1974 THHCOR02B Work in a socially diverse environment 10 Unit of competency
E1973 THHCOR01B Work with colleagues and customers 15 Unit of competency
2.

ELECTIVE UNITS

Learner to select six units with at least two from one or more of the areas of the Tourism Training Package as specified:
Sales/Office Operations, Guiding, Tour Operations, Attractions & Theme Parks, Wine Tourism, Meetings & Events.

Remaining units may be selected from any relevant endorsed Training Package. Only one language unit may be counted as an elective within this qualification.

In all cases selection of electives must be guided by the occupational outcome sought, local industry requirements and the level of the qualification. Examples are listed in the following elective groups 2 to 7.

**TOUR OPERATIONS**

State Code National Code Title Hours Type
E1986 THHGGA01B Communicate on the telephone 5 Unit of competency
E1987 THHGGA02B Perform office procedures 20 Unit of competency
E1983 THHGFA01B Process financial transactions 15 Unit of competency
C4846 THTSOP09B Process non-air documentation 15 Unit of competency
C3533 BSBCMN213A Produce simple word-processed documents 40 Unit of competency
C4843 THTSOP06B Receive and process reservations 20 Unit of competency
C3525 BSBCMN205A Use business technology 30 Unit of competency
3.

**RECEPTIONIST/OFFICE ASSISTANT**

State Code National Code Title Hours Type
E1986 THHGGA01B Communicate on the telephone 5 Unit of competency
C4887 THTFME03A Develop and update event industry knowledge 30 Unit of competency
E1984 THHGFA02B Maintain financial records 45 Unit of competency
E1987 THHGGA02B Perform office procedures 20 Unit of competency
C4849 THTSOP15B Process and monitor event registrations 20 Unit of competency
E1983 THHGFA01B Process financial transactions 15 Unit of competency
C3533 BSBCMN213A Produce simple word-processed documents 40 Unit of competency
C3525 BSBCMN205A Use business technology 30 Unit of competency
4.

**RETAIL SALES**

State Code National Code Title Hours Type
N0722 WRRS2B Advise on products and services 27 Unit of competency
N0667 WRRCS2B Apply point of sale handling procedures 21 Unit of competency
E1986 THHGGA01B Communicate on the telephone 5 Unit of competency
N0693 WRRLP2B Minimise theft 21 Unit of competency
E1987 THHGGA02B Perform office procedures 20 Unit of competency
C4856 THTFAT01B Provide on-site information and assistance 20 Unit of competency
N0721 WRRS1B Sell products and services 18 Unit of competency
C4873 THTFTG01B Work as a guide 55 Unit of competency
5.

**ANIMAL ATTENDANT**

State Code National Code Title Hours Type
C4833 THTGTM01B Carry out general maintenance 50 Unit of competency
E1998 THHGHS02B Clean premises and equipment 12 Unit of competency
E1986 THHGGA01B Communicate on the telephone 5 Unit of competency
C4865 THTFAT10B Operate animal enclosure/exhibit 65 Unit of competency
C4868 THTFAT13B Provide customers with information on animals 20 Unit of competency
C4866 THTFAT11B Provide general animal care 65 Unit of competency
C4856 THTFAT01B Provide on-site information and assistance 20 Unit of competency
6.

**GUIDING**

State Code National Code Title Hours Type
E1986 THHGGA01B Communicate on the telephone 5 Unit of competency
C4875 THTFTG03B Develop and maintain the general knowledge required by guides 40 Unit of competency
C4874 THTFTG02B Offer arrival and departure assistance 20 Unit of competency
E1983 THHGFA01B Process financial transactions 15 Unit of competency
E1977 THHGCS02B Promote products and services to customers 45 Unit of competency
C4873 THTFTG01B Work as a guide 55 Unit of competency
7.

**MUSEUM ATTENDANT**

State Code National Code Title Hours Type
N0722 WRRS2B Advise on products and services 27 Unit of competency
N0667 WRRCS2B Apply point of sale handling procedures 21 Unit of competency
C5240 CULMS203A Assist in maintaining public areas 30 Unit of competency
C5242 CULMS207A Assist with the presentation of public activities and events 25 Unit of competency
C5241 CULMS205A Observe and report basic condition of collection 30 Unit of competency
E1983 THHGFA01B Process financial transactions 15 Unit of competency
C4856 THTFAT01B Provide on-site information and assistance 20 Unit of competency
N0721 WRRS1B Sell products and services 18 Unit of competency
C4862 THTFAT07B Supervise ride operations 30 Unit of competency
No information
Entry Requirements
No information
Traineeships and Apprenticeships
(TR00920) TOURISM (ATTRACTIONS AND THEME PARKS) (LEVEL 2) Traineeship

(TR00930) TOURISM (GUIDING) (LEVEL 2) Traineeship

(TR00910) TOURISM (SALES/OFFICE OPERATIONS) (LEVEL 2) Traineeship