Elements and Performance Criteria

A person demonstrating this unit of competency will operate within the institution's:
goals, objectives, plans, systems and processes
ethical standards
access and equity principles and practices
cultural diversity principles
communication channels
compliance with legislation, codes and workplace standards

Public activities and events may include:
special occasions and festivals
holiday or weekend activities
performances eg theatre, film, music, craft demonstrations, workshops
scientific experiments
excavations, field trips, site visits
open days
ceremonies

They may take place on site or elsewhere and may require:
lighting
audio-visuals
equipment
music

A collation of audience responses and other performance information may be oral or written. A written report may involve completion of the institution's pro-forma, a freehand report or a computer based report.

Critical aspects of evidence:
Evidence to demonstrate consistent achievement of this unit's outcomes includes:
competence in following instructions, working to deadlines and responding quickly and remaining calm in an emergency

Concurrent assessment of units:
It is recommended that this unit is assessed in conjunction with unit/s titled:
Follow health, safety and security procedures
Develop and apply knowledge of the institution

Underpinning knowledge and skills:
Skills and knowledge are required in:
the institution's functions
the institution's procedures and practices relating to the provision of public activities and events
cultural protocols
available sources of advice
relevant safe work and manual handling procedures
emergency procedures for visitors, colleagues and self
listening, questioning and clarification
speaking in a friendly and culturally appropriate manner
oral reporting
report writing
using institution's format for collecting visitors' comments, suggestions and complaints
recording and/or reporting customers' comments and complaints
using the institution's equipment
customer service
working collaboratively in a team

Resource implications:
Competency in this unit should be assessed using all the relevant resources commonly provided in a museum, public gallery, contemporary art space, science exploration centre and/or keeping place. Specific tools may include:
relevant policies and procedures manuals
other organisational documentation, eg organisational charts, floor plans, instructions for staff

Method and context of assessment:
Evidence of competence may be obtained through a variety of methods including:
practical demonstration
third party report addressing the performance criteria
oral or written questions
simulation through role play

Competency in this unit needs to be assessed over a period of time, in a range of contexts and on multiple occasions involving a combination of direct, indirect and supplementary forms of evidence.

Assessment should occur on the job or in a combination of on and off the job.