Elements and Performance Criteria

The Range Statement provides advice to interpret the scope and context of this unit of competency, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Legislation, codes and national standards relevant to the workplace which may include:
award and enterprise agreements and relevant industrial instruments
relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
relevant industry codes of practice
Technology may include:
computer technology, such as laptops and PCs
digital cameras
zip drives
modems
scanners
printers
Software applications may include:
email, internet
word processing, spreadsheet, database, accounting, or presentation packages
Organisational requirements may relate to procedures including:
log-on procedures
correctly identifying and opening files
locating data
saving and closing files
Occupational Health and Safety policies, procedures and programs
storing data
manufacturer's guidelines
legal and organisation policy/guidelines and requirements
Input devices may include:
keyboard
numerical key pad
mouse
scanner
Storage of data may include:
storage in directories and sub-directories
storage on CD-ROMs, hard and floppy disk drives or back up systems
appropriate storage/filing of hard copies of computer generated documents
Technology consumables may include:
printer ribbons and cartridges
CD-ROM
zip disks
print heads
floppy disks
toner cartridges
backup tapes
Routine maintenance may include:
regular checking of equipment
replacing consumables
"in-house" cleaning and servicing of equipment according to manufacturer's guidelines
periodic servicing by qualified or manufacturer approved technician
Equipment faults or problems may be identified or anticipated by:
routine checking of equipment
preparation of a maintenance program
encouraging feedback from work colleagues
regular back-ups of data
keeping a log book of detected faults
regular Occupational Health and Safety inspections
checking that repairs have been carried out
The Range Statement provides advice to interpret the scope and context of this unit of competency, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Legislation, codes and national standards relevant to the workplace which may include:
award and enterprise agreements and relevant industrial instruments
relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
relevant industry codes of practice
Technology may include:
computer technology, such as laptops and PCs
digital cameras
zip drives
modems
scanners
printers
Software applications may include:
email, internet
word processing, spreadsheet, database, accounting, or presentation packages
Organisational requirements may relate to procedures including:
log-on procedures
correctly identifying and opening files
locating data
saving and closing files
Occupational Health and Safety policies, procedures and programs
storing data
manufacturer's guidelines
legal and organisation policy/guidelines and requirements
Input devices may include:
keyboard
numerical key pad
mouse
scanner
Storage of data may include:
storage in directories and sub-directories
storage on CD-ROMs, hard and floppy disk drives or back up systems
appropriate storage/filing of hard copies of computer generated documents
Technology consumables may include:
printer ribbons and cartridges
CD-ROM
zip disks
print heads
floppy disks
toner cartridges
backup tapes
Routine maintenance may include:
regular checking of equipment
replacing consumables
"in-house" cleaning and servicing of equipment according to manufacturer's guidelines
periodic servicing by qualified or manufacturer approved technician
Equipment faults or problems may be identified or anticipated by:
routine checking of equipment
preparation of a maintenance program
encouraging feedback from work colleagues
regular back-ups of data
keeping a log book of detected faults
regular Occupational Health and Safety inspections
checking that repairs have been carried out

The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Selection and application of functional software applications to produce workplace documents
Application of Occupational Health and Safety procedures for set up of workstation, operation of computer, changing toner cartridges and other work with plant and substances
Access, retrieval and storage of required data
Underpinning Knowledge*
* At this level the learner must demonstrate basic operational knowledge in a moderate range of areas.
The relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
The organisation's policies, plans and procedures, especially in regard to file-naming and storage conventions
The correct log-on and shut-down procedures for computer equipment
Organisational IT procedures including back-up and virus protection procedures
Basic technical terminology in relation to reading help-files and manuals
Methods of detecting faults in and solving problems with business technology
Underpinning Skills
Literacy skills to identify work requirements and understand and process basic, relevant workplace information; follow written instructions;
Communication skills to request advice, receive feedback and work with a team
Problem solving skills to solve routine problems
Keyboarding skills to produce basic workplace documents
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information (Level 1) - to identify application needs
Communicating ideas and information (Level 1) - with members of the work team
Planning and organising activities (Level 1) - for self
Working with teams and others (Level 1) - in communicating equipment faults
Using mathematical ideas and techniques (Level 1) - when preparing routine maintenance
Solving problems (Level 1) - to identify application problems
Using technology (Level 2) - to complete allocated tasks
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies
The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Selection and application of functional software applications to produce workplace documents
Application of Occupational Health and Safety procedures for set up of workstation, operation of computer, changing toner cartridges and other work with plant and substances
Access, retrieval and storage of required data
Underpinning Knowledge*
* At this level the learner must demonstrate basic operational knowledge in a moderate range of areas.
The relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
The organisation's policies, plans and procedures, especially in regard to file-naming and storage conventions
The correct log-on and shut-down procedures for computer equipment
Organisational IT procedures including back-up and virus protection procedures
Basic technical terminology in relation to reading help-files and manuals
Methods of detecting faults in and solving problems with business technology
Underpinning Skills
Literacy skills to identify work requirements and understand and process basic, relevant workplace information; follow written instructions;
Communication skills to request advice, receive feedback and work with a team
Problem solving skills to solve routine problems
Keyboarding skills to produce basic workplace documents
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information (Level 1) - to identify application needs
Communicating ideas and information (Level 1) - with members of the work team
Planning and organising activities (Level 1) - for self
Working with teams and others (Level 1) - in communicating equipment faults
Using mathematical ideas and techniques (Level 1) - when preparing routine maintenance
Solving problems (Level 1) - to identify application problems
Using technology (Level 2) - to complete allocated tasks
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies