Qualification Outline

Date retreived
22/07/2026 1:37 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate II in Business

Certificate II in Business

Qualification
National Code:
BSB20101
State Code:
C313
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0809 - Office Studies
Original TGA Release Date
17/08/2001
Approved Date
16/11/2001
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
B
Nominal Hours
315
Duration
1 Semester
Current Release Number
1.00
Current Release Date
17/08/2001
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
1.00 17/08/2001 Current Approved
Description
Schedule
1.

LEARNERS ARE TO COMPLETE 12 UNITS OF COMPETENCE TO ACHIEVE THIS QUALIFICATION:

C3531 - BSBCMN211A is a core unit

State Code National Code Title Hours Type
C3531 BSBCMN211A Participate in workplace safety procedures 15 Unit of competency
2.

Learners to complete a minimum of 8 units from the Common Business units. The core unit C3531 is counted as one of the 8.

For further explanation, see the General Instructions on packaging Business Services Training Package qualifications

**COMMON BUSINESS UNITS**

State Code National Code Title Hours Type
C6974 BSBCMN218A Apply basic first aid 20 Unit of competency
C3523 BSBCMN203A Communicate in the workplace 30 Unit of competency
C3534 BSBCMN214A Create and use simple spreadsheets 20 Unit of competency
C6972 BSBCMN216A Create customer relationship 20 Unit of competency
C3528 BSBCMN208A Deliver a service to customers 20 Unit of competency
C3532 BSBCMN212A Handle mail 15 Unit of competency
C3530 BSBCMN210A Implement improved work practices 10 Unit of competency
C3522 BSBCMN202A Organise and complete daily work activities 15 Unit of competency
C3535 BSBCMN215A Participate in environmental work practices 10 Unit of competency
C3527 BSBCMN207A Prepare and process financial/business documents 40 Unit of competency
C3526 BSBCMN206A Process and maintain workplace information 20 Unit of competency
C6973 BSBCMN217A Process customer feedback 20 Unit of competency
C3533 BSBCMN213A Produce simple word-processed documents 40 Unit of competency
C3529 BSBCMN209A Provide information to clients 20 Unit of competency
C3525 BSBCMN205A Use business technology 30 Unit of competency
C3521 BSBCMN201A Work effectively in a business environment 20 Unit of competency
C3524 BSBCMN204A Work effectively with others 20 Unit of competency
3.

Learners to complete 4 units from the Business Services Training Package or any other endorsed Training Package, of which a minimum of 2 units must be from a qualification at AQF level II; a maximum of two units may be included from lower or higher levels in this qualification. For further explanation, see the General Instructions on packaging Business Services Training Package qualifications

State Code National Code Title Hours Type
C3539 BSBCMN304A Contribute to personal skill development and learning 20 Unit of competency
C3519 BSBCMN108A Develop keyboard skills 40 Unit of competency
C3684 BSBMED202A Follow OHS policies and procedures in a medical office 20 Unit of competency
C3957 ICAITU131A Operate database application 50 Unit of competency
C3515 BSBCMN104A Plan skills development 20 Unit of competency
C3690 BSBMED302A Prepare and process medical accounts 40 Unit of competency
C3959 ICAITU133A Send and retrieve information over the Internet using browsers and email 20 Unit of competency
C3685 BSBMED301A Use advanced medical terminology 40 Unit of competency
C3682 BSBMED201A Use basic medical terminology 40 Unit of competency
Replaces
State Code National Code Title Type
C003 BSA20197 Certificate II in Business (Office Administration) Qualification
C185 BSA20100 Certificate II in Business (Office Administration) Qualification
Replaced By
State Code National Code Title Type
D130 BSB20107 Certificate II in Business Qualification
VET Info Notes
This training program is a representation of the qualification code BSB20101 taken from the Business Services Training Package - BSB01 which should be consulted for full description of requirements. BSB20101 is accredited until 30/08/2004

1. This qualification is the copyright of The Australian National Training Authority.

2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.

3. This qualification was entered on to the CMS by the CENTRAL TAFE on 26/10/01.

4. C6972 to C6974 were added to the group of Common Business Units in response to request from CSSN Central, 10/12/04.
Entry Requirements
No information
Traineeships and Apprenticeships
(TR01890) BUSINESS (LEVEL 2) Traineeship