Elements and Performance Criteria

Legislation, codes and national standards relevant to the workplace which may include:
award and enterprise agreements and relevant industrial instruments
relevant legislation from all levels of government which affect business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations, anti-discrimination and diversity
relevant industry codes of practice
Ergonomic requirements may include:
workstation height and layout
chair height, seat and back adjustment
footrest
screen position
keyboard and mouse position
document holder
posture
avoiding radiation from computer screens
lighting
noise minimisation
Work organisation may include:
mix of repetitive and other activities
rest periods
exercise breaks
VDU eye testing
Keyboard skills may relate to:
alpha or numeric keyboard functions
word processing, spreadsheets or data entry
Touch typing technique may vary according to:
workplace requirements
level of competency of operator
Expectations of speed and accuracy must be:
consistent with degree of experience of the operator
relevant to the level of responsibility
Legislation, codes and national standards relevant to the workplace which may include:
award and enterprise agreements and relevant industrial instruments
relevant legislation from all levels of government which affect business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations, anti-discrimination and diversity
relevant industry codes of practice
Ergonomic requirements may include:
workstation height and layout
chair height, seat and back adjustment
footrest
screen position
keyboard and mouse position
document holder
posture
avoiding radiation from computer screens
lighting
noise minimisation
Work organisation may include:
mix of repetitive and other activities
rest periods
exercise breaks
VDU eye testing
Keyboard skills may relate to:
alpha or numeric keyboard functions
word processing, spreadsheets or data entry
Touch typing technique may vary according to:
workplace requirements
level of competency of operator
Expectations of speed and accuracy must be:
consistent with degree of experience of the operator
relevant to the level of responsibility

Critical Aspects of Evidence
Knowledge of organisational requirements for simple documents and
Application of simple keyboard functions to produce documents with a degree of speed and accuracy relevant to the level of responsibility required
Underpinning Knowledge*
* At this level the learner must demonstrate knowledge by recall in a narrow range of areas.
Relevant legislation from all levels of government which affect business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations, anti-discrimination and diversity
Organisational benchmarks for keyboarding
Ergonomic requirements for using keyboards
Basic keyboard functions
Basic touch typing techniques and strategies
Underpinning Skills
Literacy skills to identify work requirements, to comprehend basic workplace documents and to produce and proof read simple documents
Communication skills to identify lines of communication, request advice, effectively question, follow instructions and receive feedback
Problem solving skills to solve routine problems in the workplace, while under direct supervision
Technology skills to use equipment safely while under direction, basic keyboard, touch typing and mouse using skills to produce simple documents
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analyse and organise information (Level 1) - to identify workplace information
Communicating ideas and information (Level 1) - to ascertain workplace requirements
Planning and organising activities (Level 1) - to plan own work
Working with teams and others (Level 1) - in completing scheduled tasks
Using mathematical ideas and techniques (Level 0) - not applicable to this unit
Solving problems (Level 1) - to complete tasks
Using technology (Level 1) - to aid skill development
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies
Critical Aspects of Evidence
Knowledge of organisational requirements for simple documents and
Application of simple keyboard functions to produce documents with a degree of speed and accuracy relevant to the level of responsibility required
Underpinning Knowledge*
* At this level the learner must demonstrate knowledge by recall in a narrow range of areas.
Relevant legislation from all levels of government which affect business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations, anti-discrimination and diversity
Organisational benchmarks for keyboarding
Ergonomic requirements for using keyboards
Basic keyboard functions
Basic touch typing techniques and strategies
Underpinning Skills
Literacy skills to identify work requirements, to comprehend basic workplace documents and to produce and proof read simple documents
Communication skills to identify lines of communication, request advice, effectively question, follow instructions and receive feedback
Problem solving skills to solve routine problems in the workplace, while under direct supervision
Technology skills to use equipment safely while under direction, basic keyboard, touch typing and mouse using skills to produce simple documents
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analyse and organise information (Level 1) - to identify workplace information
Communicating ideas and information (Level 1) - to ascertain workplace requirements
Planning and organising activities (Level 1) - to plan own work
Working with teams and others (Level 1) - in completing scheduled tasks
Using mathematical ideas and techniques (Level 0) - not applicable to this unit
Solving problems (Level 1) - to complete tasks
Using technology (Level 1) - to aid skill development
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies