Qualification Outline
22/07/2026 9:39 AM AWST
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Certificate II in Tourism
Certificate II in Tourism
SIT20107
S596
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 01/01/2011 | Current | Approved |
Description
This qualification provides the skills and knowledge for an individual to be competent in a defined range of basic tourism technical skills.
Work would be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both. The field includes any destination, local or regional area, tourist precinct, site, attraction or onboard form of transportation.
The qualification reflects the role of individuals who perform a range of mainly routine tasks, using limited practical skills and fundamental operational knowledge in a defined context. They work under direct supervision.
The qualification is suitable for an Australian apprenticeship pathway and for VET in Schools delivery.
Job roles
Individuals with this qualification are able to work in many tourism industry sectors and enterprise types. This qualification is very flexible and is designed to meet a broad range of basic tourism industry needs. It recognises the diversity of tourism operations and the increasing industry trend for operators to provide specialised tourism products. The types of enterprise to which this qualification may apply include retail travel agencies of any sort, tour wholesalers, tour operators of any sort (e.g. coach, camping, cruise boat, four-wheel drive or walking), attractions, cultural and heritage sites and any small tourism business requiring multi-skilled employees.
In some sectors of the industry there are no job outcomes at Certificate II level. Specialist Certificate III qualifications should be selected for the appropriate job outcome, e.g. guiding, travel consultancy or tour coordination.
Possible job titles include:
office assistant for a small tour operator
documentation clerk for a tour wholesaler
receptionist and office assistant in a professional conference organiser
receptionist and office assistant in a retail travel agency
retail sales assistant in an attraction
museum attendant.
Prerequisite requirements
There are no prerequisites for entry to this qualification.
Schedule
Packaging Rules
To achieve a Certificate II in Tourism, 11 units must be completed:All 4 core units plus
7 elective units
A minimum of 3 elective units must be selected from the list in the SIT20107 qualification. The remaining 4 elective units may be selected from any endorsed Training Package and a maximum of 1 Languages other than English unit may be counted as an elective within this qualification.
In all cases, electives must be relevant to the job outcome, local industry requirements and the qualification level.
1. Core Units
All 4 core units to be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WB952 | SITTIND001B | Develop and update tourism industry knowledge | 25 | Unit of competency |
| WA623 | SITXOHS001B | Follow health, safety and security procedures | 15 | Unit of competency |
| S6493 | SITXCOM002A | Work in a socially diverse environment | 10 | Unit of competency |
| S6492 | SITXCOM001A | Work with colleagues and customers | 15 | Unit of competency |
2. Elective Units
7 elective units to be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| S6495 | SITXCOM004A | Communicate on the telephone | 5 | Unit of competency |
| C3519 | BSBCMN108A | Develop keyboard skills | 40 | Unit of competency |
| S6484 | SITXADM001A | Perform office procedures | 20 | Unit of competency |
| C3533 | BSBCMN213A | Produce simple word-processed documents | 40 | Unit of competency |
| WB955 | SITTTSL007B | Receive and process reservations | 20 | Unit of competency |
| S6466 | SITTTSL004A | Source and provide Australian destination information and advice | 85 | Unit of competency |
| C3525 | BSBCMN205A | Use business technology | 30 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C495 | THT20502 | Certificate II in Tourism (Operations) | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| J427 | SIT20112 | Certificate II in Tourism | Qualification |
VET Info Notes
1. This qualification is the copyright of Department of Education, Employment and Workplace Relations.
2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9655 0600 or Email: sales@atpl.net.au
3. This qualification was entered on to the STARS by the PIPS CSSN Challenger TAFE on 7 November 2008.
Entry Requirements
Not applicable.
Traineeships and Apprenticeships