Qualification Outline
Date retreived
22/07/2026 6:04 AM AWST
22/07/2026 6:04 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate II in Tourism (Sales / Office Operations)
Certificate II in Tourism (Sales / Office Operations)
Qualification
National Code:
THT20198
THT20198
State Code:
C053
C053
TGA Status:
Replaced
Replaced
DTWD Status:
Replaced
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0805 - Sales And Marketing
Original TGA Release Date
05/06/1998
Approved Date
05/11/1999
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
C
Nominal Hours
330
Duration
Unspecified
Current Release Number
1.00
Current Release Date
05/06/1998
VET Act Conditions
—
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 05/06/1998 | Current | Archived |
Description
Schedule
1. CORE
Learners to complete all core units of competence.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| E0060 | THHGCT01A | Access and retrieve computer data | 10 | Unit of competency |
| E0015 | THHGGA01A | Communicate on the telephone | 5 | Unit of competency |
| C0494 | THTTCO01A | Develop and update tourism industry knowledge | 25 | Unit of competency |
| E0003 | THHCOR03A | Follow health, safety and security procedures | 5 | Unit of competency |
| E0037 | THHGGA02A | Perform clerical procedures | 20 | Unit of competency |
| E0055 | THHGFA01A | Process financial transactions | 15 | Unit of competency |
| E0061 | THHGCT02A | Produce documents on computer | 30 | Unit of competency |
| E0002 | THHCOR02A | Work in a socially diverse environment | 10 | Unit of competency |
| E0001 | THHCOR01A | Work with colleagues and customers | 15 | Unit of competency |
2. ELECTIVES
SELECT A MINIMUM OF TWO ADDITIONAL UNITS FROM THE FOLLOWING: SALES/OFFICE OPERATIONS
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C0477 | THTSOP03A | Access and interpret product information | 55 | Unit of competency |
| C0488 | THTSOP14A | Administer billing and settlement plan | 12 | Unit of competency |
| C0481 | THTSOP07A | Book and co-ordinate supplier services | 25 | Unit of competency |
| C0475 | THTSOP01A | Operate an automated information system | 40 | Unit of competency |
| C0479 | THTSOP05A | Prepare quotations | 20 | Unit of competency |
| C0489 | THTSOP15A | Process and monitor meeting/event registrations | 20 | Unit of competency |
| C0483 | THTSOP09A | Process non air documentation | 15 | Unit of competency |
| C0480 | THTSOP06A | Receive and process reservations | 20 | Unit of competency |
| C0476 | THTSOP02A | Source and provide destination information and advice | 85 | Unit of competency |
3. ELECTIVE
FIELD/ON SITE OPERATIONS (MEETINGS)
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C0438 | THTFME01A | Co-ordinate guest/delegate registrations at venue | 40 | Unit of competency |
4. ELECTIVE
FRONT OFFICE (FROM HOSPITALITY TRAINING PACKAGE)
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| E0117 | THHBFO02/3A | Provide accommodation reception services | 30 | Unit of competency |
5. ELECTIVE
GENERAL ADMINISTRATION
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| E0052 | THHGGA06A | Receive and store stock | 10 | Unit of competency |
| E0049 | THHGGA03A | Source and present information | 10 | Unit of competency |
6. ELECTIVE
FINANCIAL ADMINISTRATION
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| E0056 | THHGFA02A | Maintain financial records | 45 | Unit of competency |
7. ELECTIVE
MERCHANDISE SALES
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| N0013 | WRRS.2A | Advise on products and services | 27 | Unit of competency |
| N0007 | WRRCS.2A | Apply point of sale handling procedures | 21 | Unit of competency |
| N0006 | WRRLP.2A | Minimise theft | 21 | Unit of competency |
| N0012 | WRRS.1A | Sell products and services | 18 | Unit of competency |
8. ELECTIVE
CUSTOMER SERVICE
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| E0017 | THHGCS03A | Deal with conflict situations | 20 | Unit of competency |
| E0016 | THHGCS01A | Develop and update local knowledge | 10 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| 6043 | 12283WA | Certificate I in Tourism (Retail Travel, Wholesale Operations, Tourist Information Services, Tourist Attractions, Meetings) | Accredited course |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| C495 | THT20502 | Certificate II in Tourism (Operations) | Qualification |
VET Info Notes
GENERAL NOTE
This training program is a representation of the qualification THT20198 taken
from the Tourism Training Package which should be consulted for full
descriptions of requirements. THT98 is accredited until 06/05/2001.
1. This qualification is the copyright of The Australian National Training
Authority. RTOs who wish
to deliver this qualification must be registered by their State
accrediting body.
2. Further information on this qualification is contained in the Training
Package available from Australian
Training Products Ltd., Tel: (03) 9630 9836.
3. This qualification was entered on to the CMS by the Training Products
and Information Service on 21/9/99.
4. This qualification outline was amended on 14/03/02 by deleting C0002 -BSACOM301A - Collect and Provide Information to Facilitate Communication Flow as it is not a valid core competency, please refer to the Training Package for further details.
This training program is a representation of the qualification THT20198 taken
from the Tourism Training Package which should be consulted for full
descriptions of requirements. THT98 is accredited until 06/05/2001.
1. This qualification is the copyright of The Australian National Training
Authority. RTOs who wish
to deliver this qualification must be registered by their State
accrediting body.
2. Further information on this qualification is contained in the Training
Package available from Australian
Training Products Ltd., Tel: (03) 9630 9836.
3. This qualification was entered on to the CMS by the Training Products
and Information Service on 21/9/99.
4. This qualification outline was amended on 14/03/02 by deleting C0002 -BSACOM301A - Collect and Provide Information to Facilitate Communication Flow as it is not a valid core competency, please refer to the Training Package for further details.
Entry Requirements
No information
Traineeships and Apprenticeships