Unit of competency Outline

Date retreived
21/07/2026 11:14 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Communicate on the telephone

Communicate on the telephone

Unit of competency
National Code
THHGGA01A
State Code
E0015
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
23/09/1997
State Implementation and Classification
Approved Date
10/01/2001
Field of Education
100707 - Verbal Communication
Original Release Date
10/01/2001
Nominal Hours
5
Description
Notes
Elements and Performance Criteria
No information
No information
No information
Replaced By
State Code National Code Title Type
E1986 THHGGA01B Communicate on the telephone Unit of competency
State Code National Code Title Type
E178 THC50199 Diploma of Caravan Park Management Qualification
E173 THC30499 Certificate III in Caravan Park Operations Qualification
E169 THC20499 Certificate II in Caravan Park Operations Qualification
E177 THC40499 Certificate IV in Caravan Park Supervision Qualification
E006 THH42497 Certificate IV in Hospitality (Accommodation Services Supervision) Qualification
E005 THH32897 Certificate III in Hospitality (Accommodation Services) Qualification
E019 THH32097 Certificate III in Hospitality (Asian Cookery - Chinese) Qualification
E023 THH32497 Certificate III in Hospitality (Asian Cookery - Malay and Nonya) Qualification
E031 THH41797 Certificate IV in Hospitality (Asian Cookery - Thai) Qualification
E026 THH32997 Certificate III in Hospitality (Catering Operations) Qualification
E017 THH31597 Certificate III in Hospitality (Commercial Cookery) Qualification
E004 THH42397 Certificate IV in Hospitality (Food and Beverage Supervision) Qualification
E003 THH32797 Certificate III in Hospitality (Food and Beverage) Qualification
E008 THH60297 Advanced Diploma of Hospitality (Management) Qualification
E007 THH51297 Diploma of Hospitality (Management) Qualification
E002 THH21897 Certificate II in Hospitality (Operations) Qualification
E028 THH41497 Certificate IV in Hospitality (Patisserie) Qualification
E018 THH31697 Certificate III in Hospitality (Patisserie) Qualification
S163 SFI20100 Certificate II in the Seafood Industry (Aquaculture) Qualification
S170 SFI30300 Certificate III in the Seafood Industry (Fishing Charter Operations) Qualification
S180 SFI20600 Certificate II in the Seafood Industry (Seafood Sales and Distribution) Qualification
C064 THT30898 Certificate III in Tourism (Aboriginal & Torres Strait Islander Cultural Guiding) Qualification
C063 THT30798 Certificate III in Tourism (Attractions and Theme Parks) Qualification
C054 THT20298 Certificate II in Tourism (Attractions and Theme Parks) Qualification
C065 THT30998 Certificate III in Tourism (Guiding) Qualification
C068 THT40398 Certificate IV in Tourism (Guiding) Qualification
C059 THT30398 Certificate III in Tourism (International Retail Travel Sales) Qualification
C069 THT50198 Diploma of Tourism (Marketing and Product Development) Qualification
C070 THT50298 Diploma of Tourism (Meetings and Events Management) Qualification
C057 THT30198 Certificate III in Tourism (Meetings and Events) Qualification
C071 THT50398 Diploma of Tourism (Operations Management) Qualification
C058 THT30298 Certificate III in Tourism (Retail Travel Sales) Qualification
C053 THT20198 Certificate II in Tourism (Sales / Office Operations) Qualification
C066 THT40198 Certificate IV in Tourism (Sales and Marketing) Qualification
C067 THT40298 Certificate IV in Tourism (Team Leading) Qualification
C060 THT30498 Certificate III in Tourism (Tour Operations) Qualification
C061 THT30598 Certificate III in Tourism (Tour Wholesaling) Qualification
C062 THT30698 Certificate III in Tourism (Visitor Information Services) Qualification
C072 THT60198 Advanced Diploma of Tourism Management Qualification