Qualification Outline
22/07/2026 2:22 AM AWST
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Certificate II in Hospitality (Operations)
Certificate II in Hospitality (Operations)
THH21897
E002
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 23/09/1997 | Current | Archived |
Description
Schedule
1.
CORE REQUIREMENTS
Learner to complete all Core Units from THH11097 Certificate I in Hospitality (Operations) - as listed below
PLUS competence must be demonstrated in at least two elective units from the FUNTIONAL AREAS from THH11097 Certificate I in Hospitality to a maximum of 125 hours.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| E0004 | THHHCO01A | Develop and update hospitality industry knowledge | 25 | Unit of competency |
| E0003 | THHCOR03A | Follow health, safety and security procedures | 5 | Unit of competency |
| E0005 | THHGHS01A | Follow workplace hygiene procedures | 15 | Unit of competency |
| E0002 | THHCOR02A | Work in a socially diverse environment | 10 | Unit of competency |
| E0001 | THHCOR01A | Work with colleagues and customers | 15 | Unit of competency |
2. ELECTIVES
ELECTIVES In addition to the two electives already completed for THH11097 Certificate I in Hospitality (Operations), at least four additional units must be selected from the following to a maximum of 170 hours (with at least two of these from a Hospitality Functional Area). Any units selected must be relevant to the occupational outcome sought and should be appropriate to the AQF level. Where the competencies involve the service of alcohol, the Unit E0010 Provide Responsible Service of Alcohol must be included. NOTE: The total hours of Certificate I in Hospitality (Operations) and Certificate II in Hopitality (Operations) combined, must not exceed 365 hours. HOSPITALITY FUNCTIONAL AREAS: FOOD & BEVERAGE
3. ELECTIVE
FRONT OFFICE
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| E0121 | THHBFO07A | Communicate on the telephone | 5 | Unit of competency |
| E0122 | THHBFO08A | Conduct night audit | 20 | Unit of competency |
| E0118 | THHBFO04A | Maintain financial records | 45 | Unit of competency |
| E0120 | THHBFO06A | Perform clerical procedures | 20 | Unit of competency |
| E0119 | THHBFO05A | Process financial transactions | 15 | Unit of competency |
| E0117 | THHBFO02/3A | Provide accommodation reception services | 30 | Unit of competency |
| E0123 | THHBFO09A | Provide club reception services | 20 | Unit of competency |
| E0124 | THHBFO10A | Provide porter services | 10 | Unit of competency |
| E0116 | THHBFO01A | Receive and process reservations | 20 | Unit of competency |
4. ELECTIVE
HOUSEKEEPING
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| E0014 | THHGHS02A | Clean premises and equipment | 12 | Unit of competency |
| E0069 | THHBH05A | Launder linen and guest clothes | 20 | Unit of competency |
| E0068 | THHBH03/4A | Prepare rooms for guests | 25 | Unit of competency |
| E0067 | THHBH01A | Provide housekeeping services to guests | 10 | Unit of competency |
| E0070 | THHBH06A | Provide valet service | 40 | Unit of competency |
5. ELECTIVE
COMMERCIAL CATERING
6. ELECTIVE
COMMERCIAL COOKERY
7. ELECTIVE
PATISSERIE
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| E0141 | THHSPT01A | Plan and operate coffee shops | 120 | Unit of competency |
| E0140 | THHADPT08A | Plan, prepare and display sweet buffet show pieces | 30 | Unit of competency |
| E0136 | THHADPT04A | Prepare and display petits fours | 30 | Unit of competency |
| E0139 | THHADPT07A | Prepare and display sugar work | 48 | Unit of competency |
| E0137 | THHADPT05A | Prepare and model marzipan | 24 | Unit of competency |
| E0134 | THHADPT02A | Prepare and present gateaux, torten and cakes | 60 | Unit of competency |
| E0131 | THHBPT02A | Prepare and produce cakes | 24 | Unit of competency |
| E0130 | THHBPT01A | Prepare and produce pastries | 24 | Unit of competency |
| E0132 | THHBPT03A | Prepare and produce yeast goods | 42 | Unit of competency |
| E0133 | THHADPT01A | Prepare bakery products for patissiers | 42 | Unit of competency |
| E0138 | THHADPT06A | Prepare desserts to meet special dietary requirements | 30 | Unit of competency |
| E0135 | THHADPT03A | Present desserts | 42 | Unit of competency |
8. ELECTIVE
ASIAN COOKERY-CHINESE
9. ELECTIVE
GENERAL AREAS CUSTOMER SERVICE, SALES & MARKETING
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| E0147 | THHGCS07A | Co-ordinate marketing activities | 30 | Unit of competency |
| E0017 | THHGCS03A | Deal with conflict situations | 20 | Unit of competency |
| E0016 | THHGCS01A | Develop and update local knowledge | 10 | Unit of competency |
| E0032 | THHGCS08A | Establish and conduct business relationships | 40 | Unit of competency |
| E0045 | THHGCS04A | Make presentations | 30 | Unit of competency |
| E0031 | THHGCS05A | Organise functions | 40 | Unit of competency |
| E0041 | THHGCS06A | Plan and implement sales activities | 20 | Unit of competency |
| E0013 | THHGCS02A | Promote products and services to customers | 45 | Unit of competency |
10. ELECTIVES
HYGIENE, HEALTH, SAFETY & SECURITY
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| E0014 | THHGHS02A | Clean premises and equipment | 12 | Unit of competency |
| E0048 | THHGHS03A | Provide first aid | 24 | Unit of competency |
11. ELECTIVE
GENERAL ADMINISTRATION
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| E0015 | THHGGA01A | Communicate on the telephone | 5 | Unit of competency |
| E0038 | THHGGA07A | Control and order stock | 25 | Unit of competency |
| E0054 | THHGGA09A | Manage Projects | 60 | Unit of competency |
| E0037 | THHGGA02A | Perform clerical procedures | 20 | Unit of competency |
| E0053 | THHGGA08A | Plan and establish systems and procedures | 25 | Unit of competency |
| E0051 | THHGGA05A | Plan and manage meetings | 20 | Unit of competency |
| E0050 | THHGGA04A | Prepare business documents | 25 | Unit of competency |
| E0052 | THHGGA06A | Receive and store stock | 10 | Unit of competency |
| E0049 | THHGGA03A | Source and present information | 10 | Unit of competency |
12. ELECTIVE
FINANCIAL ADMINISTRATION
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| E0057 | THHGFA03A | Audit financial procedures | 20 | Unit of competency |
| E0056 | THHGFA02A | Maintain financial records | 45 | Unit of competency |
| E0059 | THHGFA05A | Manage payroll records | 15 | Unit of competency |
| E0058 | THHGFA04A | Prepare financial statements | 35 | Unit of competency |
| E0055 | THHGFA01A | Process financial transactions | 15 | Unit of competency |
13. ELECTIVE
COMPUTER TECHNOLOGY
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| E0060 | THHGCT01A | Access and retrieve computer data | 10 | Unit of competency |
| E0061 | THHGCT02A | Produce documents on computer | 30 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| 5546 | 4725 | Certificate II in Hospitality (food And Beverage Operations) | Accredited course |
| 5545 | 4736 | Certificate II in Hospitality Operations | Accredited course |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| E252 | THH21802 | Certificate II in Hospitality (Operations) | Qualification |
VET Info Notes
This training program is a representation of the qualification THH21897 taken
from the Hospitality Training Package THH97 which should be consulted for full
descriptions of requirements. THH97 is accredited by ANTA until 16/10/2000.
1. This qualification is the copyright of The Australian National Training
Authority. RTOs who wish
to deliver this qualification must be registered by their State
accrediting body.
2. Further information on this qualification is contained in the Training
Package available from Australian
Training Products Ltd., Tel: (03) 9630 9836.
3. This qualification was entered on to the CMS by the Product Development
& Evaluation Unit,
South East Metropolitan College of TAFE.
Entry Requirements
No information
Traineeships and Apprenticeships