Qualification Outline
22/07/2026 1:02 AM AWST
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Certificate II in Hospitality (Operations)
Certificate II in Hospitality (Operations)
THH21802
E252
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 23/01/2002 | Current | Approved |
Description
Schedule
1.
COMPULSORY CORE UNITS: To achieve this qualification all Core Units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| E2109 | THHHCO01B | Develop and update hospitality industry knowledge | 15 | Unit of competency |
| E1975 | THHCOR03B | Follow health, safety and security procedures | 15 | Unit of competency |
| E1997 | THHGHS01B | Follow workplace hygiene procedures | 15 | Unit of competency |
| E1974 | THHCOR02B | Work in a socially diverse environment | 10 | Unit of competency |
| E1973 | THHCOR01B | Work with colleagues and customers | 15 | Unit of competency |
2.
ELECTIVES Learner to complete six (6) units from one or more of the FUNCTIONAL AREAS of the Hospitality Training Package specified below. Remaining units may be selected from other areas of the Hospitality Training Package or any relevant endorsed Training Package. Only one language unit may be counted as an elective within this qualification. Selection of elective units should be guided by the job outcome sought, local industry requirements and the characteristics of this qualification (as per the AQF descriptors). Where the competencies involve the service of alcohol, the unit THHBFB09B Provide Responsible Service of Alcohol must be included.
Note that nominal hours for the qualification may be higher if Certificate I is not completed previously. However, nominal hours total for Certificate I and II should not exceed 365.
**FOOD & BEVERAGE** Units updated. NEW STUDENTS enrolling in or after 2004 must select version B competencies or higher where superceeding earlier lower alpha versions.
3.
**GAMING**
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| E2103 | THHADG01B | Analyse and report on gaming machine data | 20 | Unit of competency |
| E2106 | THHBG01B | Attend gaming machines | 25 | Unit of competency |
| E2108 | THHBG03B | Conduct a keno game | 5 | Unit of competency |
| E2104 | THHADG02A | Develop and manage gaming activities | 90 | Unit of competency |
| E2107 | THHBG02B | Operate a TAB outlet | 40 | Unit of competency |
| E2105 | THHADG03B | Provide responsible gambling services | 10 | Unit of competency |
4.
**FRONT OFFICE**
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| E2100 | THHBFO08B | Conduct night audit | 20 | Unit of competency |
| C4845 | THTSOP08B | Operate a computerised reservations system | 120 | Unit of competency |
| E2099 | THHBFO02B | Provide accommodation reception services | 30 | Unit of competency |
| E2101 | THHBFO09B | Provide club reception services | 20 | Unit of competency |
| E2102 | THHBFO10B | Provide porter services | 10 | Unit of competency |
| C4843 | THTSOP06B | Receive and process reservations | 20 | Unit of competency |
5.
**HOUSEKEEPING**
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| E2112 | THHBH05B | Launder linen and guest clothes | 20 | Unit of competency |
| E2111 | THHBH03B | Prepare rooms for guests | 25 | Unit of competency |
| E2110 | THHBH01B | Provide housekeeping services to guests | 10 | Unit of competency |
| E2113 | THHBH06B | Provide valet service | 40 | Unit of competency |
6.
**COMMERCIAL CATERING**
7.
**COMMERCIAL COOKERY**
8.
**PATISSERIE**
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| E2125 | THHSPT01B | Plan coffee shop layout, menu and storage | 120 | Unit of competency |
| E2121 | THHADPT08B | Plan, prepare and display sweet buffet show pieces | 30 | Unit of competency |
| E2117 | THHADPT04B | Prepare and display petits fours | 30 | Unit of competency |
| E2120 | THHADPT07B | Prepare and display sugar work | 48 | Unit of competency |
| E2118 | THHADPT05B | Prepare and model marzipan | 24 | Unit of competency |
| E2115 | THHADPT02B | Prepare and present gateaux, tortes and cakes | 60 | Unit of competency |
| E2123 | THHBPT02B | Prepare and produce cakes | 24 | Unit of competency |
| E2122 | THHBPT01B | Prepare and produce pastries | 24 | Unit of competency |
| E2124 | THHBPT03B | Prepare and produce yeast goods | 42 | Unit of competency |
| E2114 | THHADPT01B | Prepare bakery products for patissiers | 42 | Unit of competency |
| E2119 | THHADPT06B | Prepare desserts to meet special dietary requirements | 30 | Unit of competency |
| E2116 | THHADPT03B | Present desserts | 42 | Unit of competency |
9.
**ASIAN COOKERY**
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| E002 | THH21897 | Certificate II in Hospitality (Operations) | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| S597 | SIT20207 | Certificate II in Hospitality | Qualification |
VET Info Notes
1. This qualification is the copyright of The Australian National Training Authority. RTOs who wish to deliver this qualification must be registered by their State accrediting body.
2. Further information on this qualification is contained in the Training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.
3. This qualification was entered on to the STARS by South East Metropolitan College of TAFE on 15 August, 2002.
4. This qualification was updated by the Service Industries CSSN, SEMC, on 25 October 2002 to provide further information on the selection of elective units.
5. This qualification was updated by the Service Industries CSSN, SEMC on 30 October 2002 to indicate the total combined hours for Certificate I in Hospitality (Operations) and Certificate II in Hospitality (Operations) should not exceed 365 hours.
Entry Requirements
No information
Traineeships and Apprenticeships