Accredited course Outline

Date retreived
22/07/2026 6:56 AM AWST

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Certificate II in Hospitality Operations

Certificate II in Hospitality Operations

Accredited course
National Code:
4736
State Code:
5545
TGA Status:
Draft
DTWD Status:
Approved
State Implementation and Classification
Approved Date
Field of Education
110101 - Hospitality
AQF Level
Certificate II in
Nominal Hours
549
Duration
Unspecified
Stream of Study
Partial Exemption to "Other Skills" Course (3221)
Accredited Date
24/11/1995
Expiry Date
30/09/2000
VET Act Classifier
C
VET Act Conditions
Description

The course aims to develop a broad awareness and understanding of the
Hospitality Industry by introducing the different roles, job functions and
career paths available in Hospitality, and to multi-skill in entry level skills
and competencies in key aspects of Food and Beverage Service, Front Office,
Housekeeping and Kitchen Attending.

Schedule
1. CORE

INTRODUCTORY

State Code National Code Title Hours Type
68047 INT10 Customer Relations 6 Module
68040 INT4 Food Production - the Kitchen 4 Module
68046 INT9 Hospitality Law and Industrial Relations 6 Module
68041 INT5 Housekeeping 4 Module
68042 INT6 Interpersonal Skills 6 Module
68120 INT11 Introduction to Clubs 4 Module
68039 INT3 Introduction to Food and Beverage Service 4 Module
68038 INT2 Introduction to Front Office/Reception 4 Module
68045 INT8 Occupational Hygiene 6 Module
68043 INT7 Occupational Safety and Security 6 Module
68037 INT1 the Hospitality Sector 4 Module
2. CORE

BASIC

State Code National Code Title Hours Type
68049 BFB1 Bars and Service of Drinks 30 Module
68073 BFO4 Basic Accounting Practices 24 Module
68074 BFO5 Basic Cashiering and Service 27 Module
68091 BKA4 Cleaning 10 Module
68075 BFO6 Clerical Administration 18 Module
68089 BKA2 Food Presentation 10 Module
68084 BH2 General Cleaning Procedures 6 Module
68072 BFO3 Guest Departure Procedures and Service 15 Module
68083 BH1 Guest Relations 6 Module
95131 BKA1 Mise-en-place and Food Preparation 24 Module
68067 BFB9 Patron Care 6 Module
68090 BKA3 Receiving and Storing 10 Module
68070 BFO2 Reception Procedures and Service 15 Module
68069 BFO1 Reservation Procedures and Service 21 Module
68051 BFB3 Restaurant Service 32 Module
68050 BFB2 Restaurant-preparing for Service 9 Module
68086 BH4 Servicing Bathrooms 9 Module
68085 BH3 Servicing Bedrooms 12 Module
68076 BFO7 Telephone Service and Techniques 6 Module
68052 BFB4 Wine and Wine Service 15 Module
3. CORE

GENERAL SUPPORT

State Code National Code Title Hours Type
21250 Basic Calculations 10 Module
21256 GSM7 Computer Operations - Data Retrieval 20 Module
21252 GSM3 Cultural Awareness 6 Module
21254 GSM5 Food and Beverage Service Practice 72 Module
21263 GSM14 Front Office Practice 20 Module
21255 GSM6 Housekeeping Practice 20 Module
65011 NCS003 Job Seeking Skills 17 Module
21251 GSM2 Keyboarding 20 Module
21267 GSM17 Research and Study Skills 5 Module
Replaces
State Code National Code Title Type
5764 0537 Hospitality Operations (Asf2) Accredited course
Replaced By
State Code National Code Title Type
E002 THH21897 Certificate II in Hospitality (Operations) Qualification
VET Info Notes
1 This course is a national course developed by Tourism Training
Australia (TTA) and the Australian Committee on Training Curriculum (ACTRAC).
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