Module Outline
Date retreived
22/07/2026 11:15 AM AWST
22/07/2026 11:15 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Customer Relations
Customer Relations
Module
National Code
INT10
INT10
State Code
68047
68047
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
13/06/1996
Field of Education
080509 - Public Relations
Nominal Hours
6
Description
To provide an understanding of how staff and
customer relations effect business in the
hospitality industry.
To guide the participant into an appreciation of the
importance of the customer, to use and to recognise
that the way in which a customer is treated effects
business.
customer relations effect business in the
hospitality industry.
To guide the participant into an appreciation of the
importance of the customer, to use and to recognise
that the way in which a customer is treated effects
business.
No information
Evidence Guide
Internal Assessment 100%
Competency-based assessment as specified in the
Hospitality National Training Resource Manual
Competency-based assessment as specified in the
Hospitality National Training Resource Manual
Elements and Performance Criteria
No information