Accredited course Outline
Date retreived
22/07/2026 10:13 AM AWST
22/07/2026 10:13 AM AWST
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Certificate II in Hospitality (accommodation Services)
Certificate II in Hospitality (accommodation Services)
Accredited course
National Code:
4720
4720
State Code:
5547
5547
TGA Status:
Draft
Draft
DTWD Status:
Approved
Approved
State Implementation and Classification
Approved Date
Field of Education
110101 - Hospitality
AQF Level
Certificate II in
Nominal Hours
350
Duration
Unspecified
Stream of Study
Partial Exemption to "Other Skills" Course (3221)
Accredited Date
24/11/1995
Expiry Date
30/09/2000
VET Act Classifier
C
VET Act Conditions
Description
To develop a broad awareness and understanding of the Hospitality Industry by
introducing the different roles, job functions and career paths available in
Hospitality, and to multi-skill in entry level skills and competencies in Front
Office and Housekeeping.
Schedule
1. CORE
INTRODUCTORY
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 68047 | INT10 | Customer Relations | 6 | Module |
| 68046 | INT9 | Hospitality Law and Industrial Relations | 6 | Module |
| 68041 | INT5 | Housekeeping | 4 | Module |
| 68042 | INT6 | Interpersonal Skills | 6 | Module |
| 68120 | INT11 | Introduction to Clubs | 4 | Module |
| 68038 | INT2 | Introduction to Front Office/Reception | 4 | Module |
| 68045 | INT8 | Occupational Hygiene | 6 | Module |
| 68043 | INT7 | Occupational Safety and Security | 6 | Module |
| 68037 | INT1 | the Hospitality Sector | 4 | Module |
2. CORE
BASIC
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 68073 | BFO4 | Basic Accounting Practices | 24 | Module |
| 68074 | BFO5 | Basic Cashiering and Service | 27 | Module |
| 68081 | BFO10 | Bell Desk/Concierge | 9 | Module |
| 68075 | BFO6 | Clerical Administration | 18 | Module |
| 68084 | BH2 | General Cleaning Procedures | 6 | Module |
| 68072 | BFO3 | Guest Departure Procedures and Service | 15 | Module |
| 68083 | BH1 | Guest Relations | 6 | Module |
| 68077 | BFO8 | Night Auditing | 18 | Module |
| 68070 | BFO2 | Reception Procedures and Service | 15 | Module |
| 68069 | BFO1 | Reservation Procedures and Service | 21 | Module |
| 68086 | BH4 | Servicing Bathrooms | 9 | Module |
| 68085 | BH3 | Servicing Bedrooms | 12 | Module |
| 68076 | BFO7 | Telephone Service and Techniques | 6 | Module |
3. CORE
GENERAL SUPPORT
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 21250 | Basic Calculations | 10 | Module | |
| 21256 | GSM7 | Computer Operations - Data Retrieval | 20 | Module |
| 21252 | GSM3 | Cultural Awareness | 6 | Module |
| 21263 | GSM14 | Front Office Practice | 20 | Module |
| 21255 | GSM6 | Housekeeping Practice | 20 | Module |
| 65011 | NCS003 | Job Seeking Skills | 17 | Module |
| 21251 | GSM2 | Keyboarding | 20 | Module |
| 21267 | GSM17 | Research and Study Skills | 5 | Module |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| 5766 | 0349 | Accommodation Services (Asf2) | Accredited course |
VET Info Notes
1 This course is a national course developed by Tourism Training
Australia (TTA) and the Australian Committee on Training Curriculum (ACTRAC).
Australia (TTA) and the Australian Committee on Training Curriculum (ACTRAC).
No information