Module Outline
Date retreived
22/07/2026 6:54 AM AWST
22/07/2026 6:54 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Telephone Service and Techniques
Telephone Service and Techniques
Module
National Code
BFO7
BFO7
State Code
68076
68076
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
22/08/1996
Field of Education
100707 - Verbal Communication
Nominal Hours
6
Description
To enable the student to demonstrate understanding
and competence in the use of appropriate telephone
techniques.
To provide a good understanding in the operation of telephone equipment in the
Front Office situation.
and competence in the use of appropriate telephone
techniques.
To provide a good understanding in the operation of telephone equipment in the
Front Office situation.
No information
Evidence Guide
Internal Assessment 100%
Competency-based assessment as specified in the
Hospitality National Training Resource Manual
Competency-based assessment as specified in the
Hospitality National Training Resource Manual
Elements and Performance Criteria
No information