Accredited course Outline

Date retreived
22/07/2026 11:56 PM AWST

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Certificate II in Front Office

Certificate II in Front Office

Accredited course
National Code:
12630WA
State Code:
R019
TGA Status:
Replaced
DTWD Status:
Replaced
State Implementation and Classification
Approved Date
Field of Education
0809 - Office Studies
AQF Level
Certificate II in
Nominal Hours
184
Duration
Unspecified
Stream of Study
Operatives (3100)
Accredited Date
12/03/1998
Expiry Date
31/12/2000
VET Act Classifier
C
VET Act Conditions
Description

To provide learners with a broad understanding of the Hospitality
Industry at entry level. To develop sufficient skills in Front Office
Operations, from entry level to basic level, to gain employment as a productive member of a Front Office team.

Schedule
1. CORE

INTRODUCTORY

State Code National Code Title Hours Type
68047 INT10 Customer Relations 6 Module
68046 INT9 Hospitality Law and Industrial Relations 6 Module
68041 INT5 Housekeeping 4 Module
68042 INT6 Interpersonal Skills 6 Module
68038 INT2 Introduction to Front Office/Reception 4 Module
68045 INT8 Occupational Hygiene 6 Module
68043 INT7 Occupational Safety and Security 6 Module
68037 INT1 the Hospitality Sector 4 Module
2. CORE

BASIC

State Code National Code Title Hours Type
68073 BFO4 Basic Accounting Practices 24 Module
68074 BFO5 Basic Cashiering and Service 27 Module
68075 BFO6 Clerical Administration 18 Module
68072 BFO3 Guest Departure Procedures and Service 15 Module
68070 BFO2 Reception Procedures and Service 15 Module
68069 BFO1 Reservation Procedures and Service 21 Module
68076 BFO7 Telephone Service and Techniques 6 Module
3. CORE

GENERAL SUPPORT

State Code National Code Title Hours Type
21250 Basic Calculations 10 Module
21252 GSM3 Cultural Awareness 6 Module
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