Module Outline
Date retreived
22/07/2026 8:27 AM AWST
22/07/2026 8:27 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Introduction to Front Office/Reception
Introduction to Front Office/Reception
Module
National Code
INT2
INT2
State Code
68038
68038
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
28/02/1994
Field of Education
080901 - Secretarial And Clerical Studies
Nominal Hours
4
Description
To provide a broad overview of the role of the Front
Office/Reception department.
To provide the participant with a broad
understanding of the work carried out in a front
office or reception situation in a hospitality
establishment.
Office/Reception department.
To provide the participant with a broad
understanding of the work carried out in a front
office or reception situation in a hospitality
establishment.
No information
Evidence Guide
Internal Assessment 100%
Competency-based assessment as specified in the
Hospitality National Training Resource Manual
Competency-based assessment as specified in the
Hospitality National Training Resource Manual
Elements and Performance Criteria
No information