Module Outline
Date retreived
22/07/2026 10:11 AM AWST
22/07/2026 10:11 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Guest Relations
Guest Relations
Module
National Code
BH1
BH1
State Code
68083
68083
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
01/03/1994
Field of Education
080509 - Public Relations
Nominal Hours
6
Description
To develop an understanding of the importance of
satisfactory Guest Relations in the Housekeeping
Department and how to deal with guest complaints and
difficult situations.
satisfactory Guest Relations in the Housekeeping
Department and how to deal with guest complaints and
difficult situations.
No information
Evidence Guide
Internal Assessment 100%
Competency-based assessment as specified in the
Hospitality National Training Resource Manual
Competency-based assessment as specified in the
Hospitality National Training Resource Manual
Elements and Performance Criteria
No information