Manage quality customer service

Unit of competency Outline

Date retreived
23/07/2026 6:59 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Unit of competency

National Code
THHGLE11B

State Code
E2013

TGA Status
Replaced

DTWD Status
Replaced

Current Release Number
1.00

Current Release Date
23/01/2002

View on TGA

State Implementation and Classification

Approved Date

18/09/2002

Field of Education

080501 - Sales

Original Release Date

18/09/2002

Nominal Hours

Description

Notes

Elements and Performance Criteria

No information

Replaces

State Code	National Code	Title	Type
E0042	THHGLE11A	Manage quality customer service	Unit of competency

Replaced By

State Code	National Code	Title	Type
S6490	SITXCCS003A	Manage quality customer service	Unit of competency

State Code	National Code	Title	Type
W103	THC50404	Diploma of Caravan Park Management	Qualification
C504	THT50202	Diploma of Event Management	Qualification
C878	THT50203	Diploma of Event Management	Qualification
E266	THH51202	Diploma of Hospitality Management	Qualification
E267	THH60202	Advanced Diploma of Hospitality Management	Qualification
W106	THC40304	Certificate IV in Recreational Vehicle and Accessories Retailing	Qualification
W110	THC50104	Diploma of Recreational Vehicle Manufacturing	Qualification
W113	THC40204	Certificate IV in Recreational Vehicle Servicing	Qualification
C499	THT50102	Diploma of Tourism (Marketing and Product Development)	Qualification
C500	THT50302	Diploma of Tourism (Operations Management)	Qualification
C501	THT60102	Advanced Diploma of Tourism Management	Qualification