Unit of competency Outline
Date retreived
23/07/2026 4:50 AM AWST
23/07/2026 4:50 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage quality customer service
Manage quality customer service
Unit of competency
National Code
THHGLE11A
THHGLE11A
State Code
E0042
E0042
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
12/11/1999
Field of Education
080501 - Sales
Original Release Date
12/11/1999
Nominal Hours
30
Description
Notes
Elements and Performance Criteria
No information
No information
No information
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| E2013 | THHGLE11B | Manage quality customer service | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| E178 | THC50199 | Diploma of Caravan Park Management | Qualification |
| E177 | THC40499 | Certificate IV in Caravan Park Supervision | Qualification |
| E008 | THH60297 | Advanced Diploma of Hospitality (Management) | Qualification |
| E007 | THH51297 | Diploma of Hospitality (Management) | Qualification |
| C069 | THT50198 | Diploma of Tourism (Marketing and Product Development) | Qualification |
| C070 | THT50298 | Diploma of Tourism (Meetings and Events Management) | Qualification |
| C071 | THT50398 | Diploma of Tourism (Operations Management) | Qualification |
| C066 | THT40198 | Certificate IV in Tourism (Sales and Marketing) | Qualification |
| C067 | THT40298 | Certificate IV in Tourism (Team Leading) | Qualification |
| C072 | THT60198 | Advanced Diploma of Tourism Management | Qualification |