Accredited course Outline
22/07/2026 11:22 AM AWST
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Certificate I in Customer Service
Certificate I in Customer Service
51698
7135
Draft
Approved
State Implementation and Classification
Description
This qualification provides the foundation skills and knowledge for an individual to be competent in routine tasks in various customer service settings. Individuals may work in a team but always under direct supervision.
Successful completion of this qualification will provide a pathway to a Certificate II qualification in a customer service industry.
Work could be undertaken in a variety of customer service settings.
Schedule
1.
To achieve 7135 Certificate I in Customer Service, 10 units must be completed. This comprises 4 core units and 6 elective units.
Core Group
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| N0692 | WRRLP1B | Apply safe working practices | 18 | Unit of competency |
| N0666 | WRRCS1B | Communicate in the workplace | 50 | Unit of competency |
| 00452 | Learning through practice 1 | 80 | Module | |
| N0700 | WRRM2B | Perform routine housekeeping duties | 18 | Unit of competency |
2.
Elective Group
6 elective units must be completed. Electives may be chosen from the list below. A maximum of 3 units may be imported from Training Packages or Accredited Courses. Units may be imported from Certificate I qualifications; however, no more than 1 unit may be chosen from a Certificate II qualification. Imported units should be consistent with a customer service focus.
The Learning Through Practice unit is project-based and must be integrated with other units and work placement as a means of developing employability skills.
Elective units may be chosen from a single industry area or a number of industry areas.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| 3662 | 50955 | Certificate I in Pre-Apprenticeship (Customer Service Industries) | Accredited course |
VET Info Notes
2. The proponent for this course is Challenger TAFE. It has been placed on the National Register as code 51698.
3. Further information on this course may be obtained from Margaret Jack, Manager Curriculum Services at Challenger TAFE on 9239 8384.
4. This course was entered onto STARS by Challenger TAFE on 12 January 2007.
No information