Elements and Performance Criteria

The Range Statement provide the range of applications of this unit of competency to allow for differences within enterprises and workplaces. It provides details of practices, knowledge and requirements referred to in the elements and performance criteria. The variables chosen in training and assessment will depend on the work contexts.

The following variables may include but are not limited to

Store policy and procedures in regard to:
housekeeping practices
personal hygiene
maintenance and storage of cleaning equipment
use and storage of cleaning chemicals

Work areas may include:
counters
benches
sinks
point of sale terminals
point of sale areas
preparation areas
walkways and aisles
displays
fixtures and other working surfaces

Handling and cleaning techniques may vary according to:
stock characteristics
industry codes of practice

Unsafe areas may include:
spills
sharp edges
loose wiring

Reporting of faults/problems may be conducted by:
face to face
email
phone
fax

Legislative requirements may include:
waste removal
environmental protection
transport, storage and handling of goods
hazardous substances and dangerous goods
labelling of workplace substances
occupational health and safety
use of protective clothing/equipment

Appropriate personnel may include:
manager
area supervisor
team leader
colleagues

The following components of the evidence guide relate directly to the performance criteria and the Range Statement for the unit of competency and provide guidance for assessment of the unit in the workplace and/or training program.
Critical Aspects of Evidence

Competency in this unit requires evidence that the candidate:

Consistently applies housekeeping duties to work area, point of sales terminals, walkways and fixtures/display areas.
Consistently applies safe work practices in the operation and maintenance of a range of cleaning/housekeeping equipment according to:
store policy and procedures
occupational health and safety legislation/regulations/codes of practice
industry codes of practice
manufacturers' instructions and design specifications.
Applies store housekeeping program of work area and reports faults/problems to relevant person/department.
Reads, accurately interprets and consistently applies manufacturers' instructions for cleaning products, tools and equipment.
Completes tasks in set time frame.

Underpinning Skills and Knowledge

Knowledge and skills are essential to apply this unit in the workplace, to transfer to other contexts and deal with unplanned events. The requirements for this unit of competency are listed below:


Knowledge of:

Store policies and procedures, in regard to:
housekeeping
use and maintenance of store cleaning equipment
personal hygiene
waste disposal and environmental protection
reporting problems and faults
Relevant occupational health and safety regulations
Relevant labels to identify chemicals and hazardous substances/HAZCHEM labels
Manufacturer's instructions for use of cleaning materials or hazardous substances
Manufacturer's instructions for use of cleaning equipment
Relevant legislation and statutory requirements
Relevant industry codes of practice

Skills in:

Using and maintaining cleaning equipment
Using and storing chemicals, hazardous substances and flammable materials
Using electrical and other equipment safely
Literacy and numeracy skills in:
reading and understanding manufacturer's instructions
reading and understanding warning labels and instructions for the use of chemicals and hazardous substances

Assessment Process
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.

Integrated Competency Assessment
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for each unit, or a cluster of units of competency.
The candidate will be required to
Apply knowledge and skills which underpin the process required to demonstrate competence, including appropriate key competencies.
Integrate knowledge and skills critical to demonstrating competence in this unit.

Unit WRRM2B can be assessed with the following units:

WRRCS1B Communicate in the workplace
WRRER1B Work effectively in a retail environment
WRRLP1B Apply safe working practices
WRRCA1B Operate retail equipment

Evidence Gathering Methods

Evidence should include products, processes and procedures from the workplace context or from a simulated work environment. Evidence might include:

Observation of the person in the workplace
A simulated role play
Third party reports from a supervisor
Customer feedback
Answers to questions about specific skills and knowledge

Resources Required
A real or simulated work environment
Cleaning/store housekeeping equipment and materials
Relevant documentation, such as:
store policy and procedures manuals on housekeeping, cleaning and occupational health and safety
manufacturer's instructions/operation manuals on cleaning equipment and materials
manual handling regulations and industry codes of practice
plant and equipment regulations

There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added. The questions below highlight how these processes are applied in this unit of competency. Following each question a number indicates the level to which the key competency needs to be demonstrated where 0 = not required, 1 = perform the process, 2 = perform and administer the process, and 3 = perform, administer and design the process.
Communicating ideas and information
Faults or problems will need to be communicated to relevant personnel. (1)

Collecting analysing and organising information
Store policies and procedures for cleaning work areas will need to be collected, analysed and organised. (1)

Planning and organising activities
Cleaning work areas and disposing of waste will require activities to be planned and organised. (1)

Working with others and in teams
Team work may be required when carrying out routine procedures and reporting to relevant personnel. (1)

Using mathematical ideas and techniques
Mathematical ideas and techniques may be required when measuring out chemicals. (1)

Solving problems
Problem solving skills may be required to clean particular areas. (1)

Using technology
Technology may be required when operating a range of cleaning equipment. (1)