Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Work areas may include:
counters
benches
sinks
storage areas
point-of-sale terminals
point-of-sale areas
preparation areas
walkways and aisles
displays
fixtures and working surfaces.


Store policy and procedures may relate to:
housekeeping practices
personal hygiene
maintenance and storage of cleaning equipment
use and storage of cleaning chemicals
job descriptions and responsibilities
OHS
interaction with:
customers
other team members
supervision and management.


Handling and cleaning routines may vary according to:
stock characteristics
industry codes of practice.


Customers may include:
new or repeat contacts
internal and external contacts
customers with routine or special requests
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.


Staff may be:
management
other staff members
full-time, part-time, contract or casual staff
from within or outside own work team
from a range of social, cultural and ethnic backgrounds.


Legislative requirements may include:
federal, state and local health and hygiene
waste removal
environmental protection
transport, storage and handling of goods
hazardous substances and dangerous goods
labelling of workplace substances
OHS
use of protective clothing and equipment.


Reporting may be conducted:
face to face
by email
by phone
by fax.


Relevant personnel may include:
manager
area supervisor
team leader
colleagues.


Unsafe areas may include:
spills
sharp edges
loose wiring
customer and public areas
staff-only areas.


Tools and equipment may relate to:
point of sale
cleaning
display and promotion
food preparation
storage.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
consistently applies housekeeping duties to work area, point-of-sale terminals, walkways, fixtures and display areas
consistently applies safe working practices in the operation and maintenance of a range of cleaning and housekeeping equipment according to:
store policy and procedures
OHS legislation and codes of practice
industry codes of practice
manufacturer instructions and design specifications
applies store housekeeping program for work area and reports faults and problems to relevant person or department
reads, interprets and applies manufacturer instructions for cleaning products, tools and equipment
completes tasks in set timeframe.


Context of and specific resources for assessment
Assessment must ensure access to:
a real or simulated work environment
cleaning and store housekeeping equipment and materials
relevant documentation, such as:
store policy and procedures manuals on housekeeping, cleaning and OHS
manufacturer instructions and operation manuals on cleaning equipment and materials
manual handling regulations and industry codes of practice
plant and equipment regulations.


Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
a role play
third-party reports from a supervisor
customer feedback
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIRXCOM001A Communicate in the workplace
SIRXIND001A Work effectively in a retail environment
SIRXOHS001A Apply safe working practices
SIRXICT001A Operate retail technology.


Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.