Elements and Performance Criteria

The Range Statement provide the range of applications of this unit of competency to allow for differences within enterprises and workplaces. It provides details of practices, knowledge and requirements referred to in the elements and performance criteria. The variables chosen in training and assessment will depend on the work contexts.

The following variables may include but are not limited to
Store policies and procedures in regard to:
store financial systems
Financial recording systems may be:
manual
electronic
Business source documents used may include:
purchase requisitions
purchase orders
invoices
receipts
delivery dockets/receipts
credit notes
statements
remittance advices
cash register rolls
deposit books
Non-cash transactions may include:
credit cards
customer credit ratings
cheques
hire purchase
lay-by
cash on delivery (C.O.D.)
customer refunds
Relevant personnel may include:
manager
supervisor
team leader

The following components of the evidence guide relate directly to the performance criteria and the Range Statement for the unit of competency and provide guidance for assessment of the unit in the workplace and/or training program.
Critical Aspects of Evidence

Competency in this unit requires evidence that the candidate:

Consistently applies store policies and procedures, in regard to petty cash and non-cash transactions, invoicing, banking processes and processing delivery and document discrepancies.
Consistently and responsibly applies skills pertaining to the reconciliation and payments of invoices for creditors and debtors, in accordance with store policies and procedures.

Underpinning Skills and Knowledge

Knowledge and skills are essential to apply this unit in the workplace, to transfer to other contexts and deal with unplanned events. The requirements for this unit of competency are listed below:


Knowledge of:


Store policies and procedures in regard to:

register/terminal balance
cash and non-cash transactions security
petty cash
cash balances
banking procedures
purchase requisitions/orders
issuing of receipts
delivery dockets
credit notes
statements
remittance advices
cash register rolls
deposit books
change required and denomination of change
operation of equipment used at register/terminal
processing delivery and delivery document discrepancies
invoicing procedures for debtors and creditors
Payment/invoice procedures including Goods and Services Tax (GST) requirements

Cash and non-cash handling procedures, including:

opening and closing point of sale terminal
clearance of terminal and transference of tender
maintenance of cash balances
counting cash
calculating non-cash documents
customer credit ratings
balancing point of sale terminal
recording takings
security of cash and non-cash transactions
change required and denominations of change
EFTPOS/credit cards
processing of cheques
gift vouchers/lay by
cash on delivery (COD)
lay-by
credits and returns
customer refunds

Skills in:

Completing tasks in set timeframes
Literacy skills in regard to interpreting documentation

Numeracy skills in regard to:

processing petty cash transactions
balancing cashbook entries and takings

Assessment Process
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.

Integrated Competency Assessment
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for each unit, or a cluster of units of competency.

The candidate will be required to:

Apply knowledge and skills which underpin the process required to demonstrate competence, including appropriate key competencies.
Integrate knowledge and skills critical to demonstrating competence in this unit.

Unit WRRF2B can be assessed with the following units:

WRRCA2B Apply retail office procedures
WRRCA3B Apply retail office keyboard skills

Evidence Gathering Methods

Evidence should include products, processes and procedures from the workplace context or from a simulated work environment. Evidence might include:

Observation of the person in the workplace
A simulated role play
Third party reports from a supervisor
Customer feedback
Answers to questions about specific skills and knowledge

Resources Required
A real or simulated work environment

Relevant documentation, such as:

store policy and procedures manuals
financial transaction dockets/slips/invoices
banking deposit forms
EFTPOS facilities and equipment
Registers and related equipment

There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added. The questions below highlight how these processes are applied in this unit of competency. Following each question a number indicates the level to which the key competency needs to be demonstrated where 0 = not required, 1 = perform the process, 2 = perform and administer the process, and 3 = perform, administer and design the process.
Communicating ideas and information
Irregularities in petty cask transactions need to be referred to relevant personnel for resolution. (1)

Collecting analysing and organising information
Preparing banking documents requires information to be collected, analysed and organised. (1)

Planning and organising activities
Processing petty cash transactions requires activities to be planned and organised. (1)

Working with others and in teams
Team work may be required when referring irregularities to others. (1)

Using mathematical ideas and techniques
Mathematical ideas and techniques will be applied when processing petty cash transactions. (1)

Solving problems
Problem solving skills will be applied when identifying discrepancies between invoices and delivery. (1)

Using technology
The use of technology will be applied when processing in-store credit systems. (1)