Elements and Performance Criteria

The Range of Variables provide the range of applications of this unit of competency to allow for differences within enterprises and workplaces. It provides details of practices, knowledge and requirements referred to in the elements and performance criteria. The variables chosen in training and assessment will depend on the work contexts.
The following variables may include but are not limited to:
Store policies and procedures in regard to:
register/terminal balance
security
Register/terminals may be:
manual
electronic
Non-cash transactions may include:
credit cards
cheques
hire purchase
lay-by
cash on delivery (C.O.D.)
customer refunds
customer credit ratings
Register/terminals may be cleared by:
operator
specialist staff
at intervals during or at close of trading
The Range of Variables provide the range of applications of this unit of competency to allow for differences within enterprises and workplaces. It provides details of practices, knowledge and requirements referred to in the elements and performance criteria. The variables chosen in training and assessment will depend on the work contexts.
The following variables may include but are not limited to:
Store policies and procedures in regard to:
register/terminal balance
security
Register/terminals may be:
manual
electronic
Non-cash transactions may include:
credit cards
cheques
hire purchase
lay-by
cash on delivery (C.O.D.)
customer refunds
customer credit ratings
Register/terminals may be cleared by:
operator
specialist staff
at intervals during or at close of trading

The following components of the evidence guide relate directly to the performance criteria and the range of variables for the unit of competency and provide guidance for assessment of the unit in the workplace and/or training program.
Critical Aspects of Evidence
Competency in this unit requires evidence that the candidate:
Operates register/terminal equipment according to manufacturers' instructions and store policy.
Consistently applies store policies and procedures in regard to handling cash and removing takings from register/terminal.
Consistently applies store policies and procedures in regard to reading registers and recording information.
Processes documentation/records responsibly and according to store policies and procedures.
Reconciles takings according to store policies and procedures.
Underpinning Skills and Knowledge
Knowledge and skills are essential to apply this unit in the workplace, to transfer to other contexts and deal with unplanned events. The requirements for this unit of competency are listed below:
Knowledge of:
Store policies and procedures, in regard to:
register/terminal balance
cash and non-cash transactions security
cash float
operation of equipment used at register/terminal

Cash and non-cash handling procedures, including:
opening and closing point of sale terminal
clearance of terminal and transference of tender
maintenance of cash float
counting cash
calculating non-cash documents
balancing point of sale terminal
recording takings
security of cash and non-cash transactions
change required and denominations of change
EFTPOS/credit cards
gift vouchers/lay by
credit and returns
Skills in:
Completing tasks in a set time frame
Literacy skills in regard to interpreting documentation
Numeracy skills in regard to:
counting cash
calculating non-cash transactions
reporting on takings
Generic Process Skills
There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added. The questions below highlight how these processes are applied in this unit of competency. Following each question a number indicates the level to which the key competency needs to be demonstrated where 0 = not required, 1 = perform the process, 2 = perform and administer the process, and 3 = perform, administer and design the process.
How can communication of ideas and information be applied?
Errors in readings may need to be communicated to relevant personnel. (1)
How can information be collected, analysed and organised?
Counting cash and non-cash documents and balancing readings requires information to be collected, analysed and organised. (1)
How are activities planned and organised?
Reconciling takings requires activities to be planned and organised. (1)
How can team work be applied?
Team work may be required when establishing individual and store department takings. (1)
How can the use of mathematical ideas and techniques be applied?
Mathematical ideas and techniques will be required when balancing register/terminal. (1)
How can problem solving skills be applied?
Problem solving skills will be applied when balancing register/terminal reading and sum of cash and non-cash transactions. (1)
How can the use of technology be applied?
The use of technology will be applied through using the register/terminal. (1)
Context of Assessment
Assessment Process
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.
Integrated Competency Assessment
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for each unit, or a cluster of units of competency.
The candidate will be required to:
Apply knowledge and skills which underpin the process required to demonstrate competence, including appropriate key competencies.
Integrate knowledge and skills critical to demonstrating competence in this unit.
Unit WRRF1B can be assessed with the following units:
WRRCS2B Apply point of sale handling procedures
WRRLP2B Minimise theft
WRRCS3B Interact with customers
WRRI1B Perform stock control procedures
Evidence Gathering Methods
Evidence should include products, processes and procedures from the workplace context or from a simulated work environment. Evidence might include:
Observation of the person in the workplace
A simulated role play
Third party reports from a supervisor
Customer feedback
Answers to questions about specific skills and knowledge
Resources Required
A real or simulated work environment
Relevant documentation, such as:
financial transaction dockets/slips/invoices
sample debit, credit card vouchers
recording/tally sheets
store policy and procedure manuals in regard to register/terminal balance

Register/terminal and related equipment
The following components of the evidence guide relate directly to the performance criteria and the range of variables for the unit of competency and provide guidance for assessment of the unit in the workplace and/or training program.
Critical Aspects of Evidence
Competency in this unit requires evidence that the candidate:
Operates register/terminal equipment according to manufacturers' instructions and store policy.
Consistently applies store policies and procedures in regard to handling cash and removing takings from register/terminal.
Consistently applies store policies and procedures in regard to reading registers and recording information.
Processes documentation/records responsibly and according to store policies and procedures.
Reconciles takings according to store policies and procedures.
Underpinning Skills and Knowledge
Knowledge and skills are essential to apply this unit in the workplace, to transfer to other contexts and deal with unplanned events. The requirements for this unit of competency are listed below:
Knowledge of:
Store policies and procedures, in regard to:
register/terminal balance
cash and non-cash transactions security
cash float
operation of equipment used at register/terminal

Cash and non-cash handling procedures, including:
opening and closing point of sale terminal
clearance of terminal and transference of tender
maintenance of cash float
counting cash
calculating non-cash documents
balancing point of sale terminal
recording takings
security of cash and non-cash transactions
change required and denominations of change
EFTPOS/credit cards
gift vouchers/lay by
credit and returns
Skills in:
Completing tasks in a set time frame
Literacy skills in regard to interpreting documentation
Numeracy skills in regard to:
counting cash
calculating non-cash transactions
reporting on takings
Generic Process Skills
There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added. The questions below highlight how these processes are applied in this unit of competency. Following each question a number indicates the level to which the key competency needs to be demonstrated where 0 = not required, 1 = perform the process, 2 = perform and administer the process, and 3 = perform, administer and design the process.
How can communication of ideas and information be applied?
Errors in readings may need to be communicated to relevant personnel. (1)
How can information be collected, analysed and organised?
Counting cash and non-cash documents and balancing readings requires information to be collected, analysed and organised. (1)
How are activities planned and organised?
Reconciling takings requires activities to be planned and organised. (1)
How can team work be applied?
Team work may be required when establishing individual and store department takings. (1)
How can the use of mathematical ideas and techniques be applied?
Mathematical ideas and techniques will be required when balancing register/terminal. (1)
How can problem solving skills be applied?
Problem solving skills will be applied when balancing register/terminal reading and sum of cash and non-cash transactions. (1)
How can the use of technology be applied?
The use of technology will be applied through using the register/terminal. (1)
Context of Assessment
Assessment Process
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.
Integrated Competency Assessment
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for each unit, or a cluster of units of competency.
The candidate will be required to:
Apply knowledge and skills which underpin the process required to demonstrate competence, including appropriate key competencies.
Integrate knowledge and skills critical to demonstrating competence in this unit.
Unit WRRF1B can be assessed with the following units:
WRRCS2B Apply point of sale handling procedures
WRRLP2B Minimise theft
WRRCS3B Interact with customers
WRRI1B Perform stock control procedures
Evidence Gathering Methods
Evidence should include products, processes and procedures from the workplace context or from a simulated work environment. Evidence might include:
Observation of the person in the workplace
A simulated role play
Third party reports from a supervisor
Customer feedback
Answers to questions about specific skills and knowledge
Resources Required
A real or simulated work environment
Relevant documentation, such as:
financial transaction dockets/slips/invoices
sample debit, credit card vouchers
recording/tally sheets
store policy and procedure manuals in regard to register/terminal balance

Register/terminal and related equipment