Qualification Outline
22/07/2026 5:16 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate III in Retail Operations
Certificate III in Retail Operations
SIR30212
J147
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 14/08/2012 | Current | Approved |
Description
This qualification provides the skills and knowledge for an individual to be competent in retail operations.
Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores
and retail fast food outlets.
Job roles
Individuals with this qualification are able to perform roles, such as:
provide in-depth product and service advice in a retail environment
sell products and services in a variety of retail settings
service the point-of-sale area
organise and maintain work areas and displays
carry out specific responsibilities, such as merchandising.
Possible job titles
sales assistant
senior sales assistant
customer service assistant
point-of-sale operator
Schedule
Packaging Rules
ENTRY REQUIREMENTSTo undertake this qualification, individuals will have previous retail experience in roles, such as:
- applying point-of-sale handling procedures
- interacting with customers
- operating retail technology
- performing stock control procedures
- applying safe work practices
- communicating in the workplace
- minimising theft.
PACKAGING RULES
Fourteen (14) units must be completed:
- six (6) core units
- eight (8) elective units:
- a minimum of five (5) units must be selected from the elective unit list
- a maximum of three (3) units may be selected from any relevant Training Package or accredited course first packaged at AQF level 2, 3 or 4.
The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.
Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.
1. Core Units
All six (6) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WD998 | SIRXWHS101 | Apply safe work practices | 20 | Unit of competency |
| WD984 | SIRXSLS303 | Build relationships with customers | 35 | Unit of competency |
| WD958 | SIRXCOM101 | Communicate in the workplace to support team and customer outcomes | 50 | Unit of competency |
| WD999 | SIRXWHS302 | Maintain store safety | 35 | Unit of competency |
| WD983 | SIRXSLS201 | Sell products and services | 20 | Unit of competency |
| WD965 | SIRXIND101 | Work effectively in a customer service environment | 40 | Unit of competency |
2. Elective Units
A minimum of 5 units must be selected from the elective unit list.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S575 | SIR30207 | Certificate III in Retail | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BAA6 | SIR30216 | Certificate III in Retail | Qualification |
No information
Entry Requirements
To undertake this qualification, individuals will have previous retail experience in roles, such as:
applying point-of-sale handling procedures
interacting with customers
operating retail technology
performing stock control procedures
applying safe work practices
communicating in the workplace
minimising theft.
Examples of evidence of retail experience may include:
job descriptions and references from current or past employers
an entry interview to determine retail operational experience.
Traineeships and Apprenticeships