Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Product knowledge may include:
gemstone, metal and watch identification
manufacturing process
origin
composition of base products and materials
carat weight
jewellery and watch handling and storage.
Relevant sources of information may include:
store or supplier product manuals
product leaflets
sales representatives
technical or design staff
internet
customer feedback
store warranty information
product warranty manuals
designated staff members
contacting suppliers direct.
Product range may include:
jewellery, including:
rings
necklaces
bracelets
chains
brooches
earrings
watches
clocks
silver plate
fine porcelain
glassware
giftware.
Product information may include:
manufacturing process
composition of base products and materials
quality
design features
price range
types and brands
suppliers
features
storage and care requirements
warranties
wearing capacity
metal content
metal carat content
stamping
complementary or add-on products
water resistance of various watches
name of stone
faceting
origin.
Gemstones and jewels may include:
precious or semi-precious
natural
organic or synthetic.
Metals may include:
precious or non-precious
plated.
Watches may include:
analogue
digital
battery operated
manual
automatic
wind-up
water resistant.
Customers may include:
those with routine or special requests
regular and new customers
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.
Other staff may include:
new or existing staff
people with varying levels of language and literacy
people from a range of cultural, social and ethnic backgrounds.
Legislative requirements may include:
WHS
consumer law
Trade Practices and Fair Trading Acts
industry codes of practice
sale of second-hand goods.
Comparisons between product and manufacturer warranty terms may relate to:
features
benefits
limitations
duration
warranty cost, where applicable.
Store policy and procedures in regard to:
selling jewellery products and services
processing items for service and repair
security of stock.
Designated location may include:
display unit
promotional display
secure storage.
Display units may include:
secured or unsecured units
counter displays
lit or rotating displays
cabinets
shelves
windows.
Store service range may include:
jewellery repairs and cleaning
jewellery resizing
jewellery remodelling
valuation
watch cleaning and repairs
performed on or off the premises.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
continually updates and applies product knowledge to provide comprehensive advice to customers and staff
consistently applies store policy and procedures and industry codes of practice in regard to sales and customer service procedures
advises customers and informs sales team members of store product range, including the names and appearance of jewels and gemstones, precious and non-precious metals and a range of watches
applies store security procedures with regard to the handling and protection of stock
advises on, arranges for and performs store jewellery services, internal and external, including repairs, according to store policy and procedures.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
relevant documentation, such as:
store policy and procedures manuals
industry codes of practice and relevant legislation
manufacturer warranties
an appropriate range of jewellery products
a range of customers with different requirements
appropriate tools and equipment to perform services, such as jewellery and repairing bands and replacing watch batteries according to store policy and procedures.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
customer feedback
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.