Qualification Outline
22/07/2026 6:24 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate III in Retail Supervision
Certificate III in Retail Supervision
SIR30312
J154
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 14/08/2012 | Current | Approved |
Description
This qualification provides the skills and knowledge for an individual to be competent in retail supervision with the need to apply discretion and judgement. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals will have some responsibility for others and provide or hold specific coordination or support responsibilities within a store team.
Job roles
Individuals with this qualification are able to perform roles, such as:
provide in-depth product and service advice in a retail environment
sell products and services in a variety of retail settings
supervise a point-of-sale area
lead a team preparing and selling items
lead a team within a large store or supermarket
act as an assistant to a manager of a small to medium sized store
organise and maintain work areas and displays
carry out specific responsibilities, such as merchandising.
Possible job titles
senior sales assistant
crew leader
shift manager
team leader
store supervisorpoint-of-sale supervisor
merchandise coordinator
Schedule
Packaging Rules
ENTRY REQUIREMENTSTo undertake this qualification, individuals will have previous retail experience in roles such as:
- providing customer service
- providing product service advice
- point-of-sale function
- organising work areas and displays
- merchandising products
- organising and performing stock control procedures
- applying safe work practices
PACKAGING RULES
Twelve (12) units must be completed:
- six (6) core units
- six (6) elective units:
- a minimum of three (3) units must be selected from the elective unit list
- a maximum of three (3) units may be selected from any relevant Training Package or accredited course first packaged at AQF level 2, 3 or 4.
The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.
Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V
1. Core Units
All six (6) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WD950 | SIRXCCS304 | Coordinate interaction with customers | 35 | Unit of competency |
| WD985 | SIRXSLS304 | Coordinate sales performance | 35 | Unit of competency |
| S6154 | SIRXMGT001A | Coordinate work teams | 35 | Unit of competency |
| S6155 | SIRXMGT002A | Maintain employee relations | 35 | Unit of competency |
| WD999 | SIRXWHS302 | Maintain store safety | 35 | Unit of competency |
| S6188 | SIRXRSK002A | Maintain store security | 20 | Unit of competency |
2. Elective Units
A minimum of three (3) units must be chosen from elective list.
Please refer to the packaging rules for the full details of available options.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BAA6 | SIR30216 | Certificate III in Retail | Qualification |
No information
Entry Requirements
To undertake this qualification, individuals will have previous retail experience in roles such as:
providing customer service
providing product service advice
point-of-sale function
organising work areas and displays
merchandising products
organising and performing stock control procedures
applying safe work practices
Examples of evidence of retail experience may include:
job descriptions and references from current or past employers
an entry interview to determine retail operational experience.
Traineeships and Apprenticeships