Unit of competency Outline

Date retreived
22/07/2026 4:59 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Maintain store security

Maintain store security

Unit of competency
National Code
SIRXRSK002A
State Code
S6188
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
13/06/2012
View on TGA
State Implementation and Classification
Approved Date
19/08/2014
Field of Education
091199 - Justice And Law Enforcement, N.e.c.
Original Release Date
19/08/2014
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to maintain store security in a retail environment. It involves implementing store policy and procedures to ensure store security, informing team members and providing ongoing supervision and training to facilitate awareness and detection of theft.
Notes
Elements and Performance Criteria
1. Monitor and maintain store security.
  • 1.1.Implement store policy and procedures to ensure store security is maintained.
  • 1.2.Monitor and review security procedures, according to store policy and legislative requirements.
  • 1.3.Implement procedures to minimise theft of easily stolen merchandise.
  • 1.4.Maintain security of cash, cash register and keys according to store policy.
  • 1.5.Implement store procedures in regard to transactions.
  • 1.6.Inform team members of store policy and procedures in regard to security.
  • 1.7.Provide team members with feedback in regard to implementation or non implementation of store security procedures.
  • 1.8.Provide staff with ongoing supervision and training to facilitate awareness and detection of theft.
  • 1.9.Report matters likely to affect store security, according to store policy.
2. Facilitate awareness and detection of theft.
  • 2.1.Inform team members of store policy and procedures in regard to security.
  • 2.2.Provide team members with feedback in regard to implementation or non implementation of store security procedures.
  • 2.3.Provide staff with ongoing supervision and training to facilitate awareness and detection of theft.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Store policy and procedures in regard to:
security
checking bags
cash and non-cash transactions
surveillance of merchandise
reporting problems and faults.
Security procedures may deal with:
customers
staff or staff property
visitors, sales representatives, contractors and vendors
stock
records
cash and cash movement
equipment
premises
opening and closing of premises
theft
armed robbery
events likely to endanger customers or staff.
Legislative requirements may include:
privacy or confidentiality laws
Trade Practices and Fair Trading Acts
consumer law
awards or agreements
property offences
credit laws
reporting procedures
criminal law.
Transactions may include:
cash
EFTPOS
cheques
credit cards or store cards
smart cards
lay-by
returns
exchanges
gift vouchers.
Team members may include:
small work teams
store team
corporate team
full-time, part-time, casual or contract staff
people with varying degrees of language and literacy
people from a range of cultural, social and ethnic backgrounds
people with a range of responsibilities and job descriptions.
Feedback may be given:
verbally
in writing
in groups
individually.
Training may include:
mentoring or coaching
off-the-job training
on-the-job training.
Report may be:
verbal
written
formal
informal.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
consistently applies store policy and procedures, industry codes of practice, relevant legislation and statutory requirements in regard to store security
accurately applies relevant legislation and statutory regulations particularly in regard to checking of customers' bags and purchases
interprets, applies and monitors security procedures in regard to:
cash handling, and cash and non-cash transactions
internal or external theft or suspicious circumstances
armed robbery
opening and closing premises
implements store policy and procedures in regard to:
reporting on matters related to store security
staff security supervision and training.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
relevant documentation, such as:
store policy and procedures in regard to security
legislation and statutory requirements
WHS legislation
relevant equipment such as:
alarm systems
point-of-sale equipment
communication equipment.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
third-party reports from a supervisor
observation of performance in the workplace
a role play
customer feedback
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIRXOHS002A Maintain store safety.
Replaces
State Code National Code Title Type
N0695 WRRLP4B Maintain store security Unit of competency
Replaced By
State Code National Code Title Type
AWW98 SIRXRSK002 Maintain store security Unit of competency