Elements and Performance Criteria

The Range Statement provide the range of applications of this unit of competency to allow for differences within enterprises and workplaces. It provides details of practices, knowledge and requirements referred to in the elements and performance criteria. The variables chosen in training and assessment will depend on the work contexts.

The following variables may include but are not limited to

Security procedures may deal with:
customers
staff/staff property
visitors, sales representatives, contractors, vendors
stock
records
cash and cash movement
equipment
premises
opening and closing of premises
theft
armed robbery
events likely to endanger customers or staff

Store security procedures may include:
opening and closing of premises
checking bags
cash handling, credit card and cheque transactions
video monitoring
banking procedures

Supervision and training may include:
mentoring/coaching
off the job training
on the job training

Transactions may include:
credit cards
cash/cheque
EFTPOS

The following components of the evidence guide relate directly to the performance criteria and the Range Statement for the unit of competency and provide guidance for assessment of the unit in the workplace and/or training program.
Critical Aspects of Evidence

Competency in this unit requires evidence that the candidate:

Applies store policies and procedures, industry codes of practice, relevant legislation and statutory requirements in regard to store security.
Applies relevant legislation and statutory regulations particularly in regard to checking of customers' bags and purchases.
Interprets, applies and monitors security procedures in regard to:
cash handling, credit card and cheque transactions
internal or external theft or suspicious circumstances
armed robbery
opening and closing premises.
Implements store policies and procedures in regard to:
informing staff regarding store security
staff security supervisions and training.

Underpinning Skills and Knowledge

Knowledge and skills are essential to apply this unit in the workplace, to transfer to other contexts and deal with unplanned events. The requirements for this unit of competency are listed below:


Knowledge of:

Store policies and procedures, in regard to:
security
cash handling, credit card, cheque transactions
external/internal theft
suspicious circumstances
armed robbery
staff security training
procedures for opening and closing premises
Relevant legislation and statutory regulations, particularly in relation to checking of customers' bags and purchases
Store alarm and security systems
Principles and techniques of interpersonal communication

Skills in:

Interpersonal communication, including:
giving feedback
coaching
performance analysis
questioning/listening/observation
group presentation
team motivation
negotiation
verbal and non verbal communication
team leadership
Literacy skills in regard to:
interpreting and applying occupational health and safety documents
reporting procedures

Assessment Process
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.

Integrated Competency Assessment
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for each unit, or a cluster of units of competency.

The candidate will be required to:

Apply knowledge and skills which underpin the process required to demonstrate competence, including appropriate key competencies.
Integrate knowledge and skills critical to demonstrating competence in this unit.

Unit WRRLP4B can be assessed with the following unit:

WRRLP3B Maintain store safety

Evidence Gathering Methods

Evidence should include products, processes and procedures from the workplace context. Evidence might include:

Observation of the person in the workplace
Third party reports from a supervisor
Customer feedback
Answers to questions about specific skills and knowledge

Resources Required
A retail work environment
Relevant documentation, such as:
store policy and procedures in regard to security
legislation and statutory requirements
occupational health and safety legislation
Access to relevant equipment such as:
alarm systems
point of sale equipment
communication equipment

There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added. The questions below highlight how these processes are applied in this unit of competency. Following each question a number indicates the level to which the key competency needs to be demonstrated where 0 = not required, 1 = perform the process, 2 = perform and administer the process, and 3 = perform, administer and design the process.
Communicating ideas and information
Team members will need to be informed of store policies and procedures in regard to safety. (2)

Collecting analysing and organising information
Reviewing security procedures will require information to be collected, analysed and organised. (2)

Planning and organising activities
Providing training to staff members requires planning and organisation. (2)

Working with others and in teams
Providing supervision and training to team members will require team work. (2)

Using mathematical ideas and techniques
Monitoring cash handling and transactions will require the use of mathematical ideas and techniques. (2)

Solving problems
Problem solving will be applied when implementing procedures to minimise theft. (2)

Using technology
The use of technology will be applied when reporting on store security. (2)