Qualification Outline
22/07/2026 7:54 AM AWST
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Certificate III in Retail
Certificate III in Retail
SIR30207
S575
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 26/02/2011 | Current | Approved |
Description
This qualification provides the skills and knowledge for an individual to be competent in retail operations and/or supervision with the need to apply discretion and judgement. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may have some responsibility for others and provide or hold specific coordination or support responsibilities within a store team.
This qualification is suitable for an Australian Apprenticeship pathway.
Job roles
Individuals with this qualification are able to perform roles, such as:
providing in-depth product and service advice in a retail environment
selling products and services in variety of retail settings
supervising a checkout area
leading a team preparing and selling fast food items
leading a department team within a large store or supermarket
acting as an assistant to a manager of a small to medium store
organising and maintaining work areas and displays
carry out specific responsibilities, such as merchandising.
Possible job titles include:
sales assistant
customer service representative
crew leader
shift manager
team leader
department manager
assistant store manager
checkout supervisor
merchandise coordinator.
Schedule
Packaging Rules
To achieve a Certificate III in Retail, 10 units must be completed:- All 3 core units
- 7 elective units:
A minimum of 5 elective units must be selected from the Elective Units listed. A maximum of 2 of these electives may be selected from the Product Knowledge functional category.
A maximum of 2 elective units may be selected from another endorsed Training Package or accredited course. These must be units which are packaged within a Certificate III or IV qualification in the parent Training Package.
Note: Elective units must be additional to those already counted towards a lower level qualification within this Training Package.
Note: In all cases selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).
1. Core: Group A
All 3 core units
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| S6114 | SIRXCCS003A | Coordinate interaction with customers | 35 | Unit of competency |
| S6169 | SIRXOHS002A | Maintain store safety | 35 | Unit of competency |
| S6188 | SIRXRSK002A | Maintain store security | 20 | Unit of competency |
2. Core: Group B
All 3 core units
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| S6194 | SIRXSLS004A | Build relationships with customers | 35 | Unit of competency |
| S6169 | SIRXOHS002A | Maintain store safety | 35 | Unit of competency |
| S6188 | SIRXRSK002A | Maintain store security | 20 | Unit of competency |
3. Elective units
Elective Units
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| S6114 | SIRXCCS003A | Coordinate interaction with customers | 35 | Unit of competency |
| S6148 | SIRXMER002A | Coordinate merchandise presentation | 35 | Unit of competency |
| S6111 | SIRXADM002A | Coordinate retail office | 35 | Unit of competency |
| S6154 | SIRXMGT001A | Coordinate work teams | 35 | Unit of competency |
| S6179 | SIRXQUA001A | Develop innovative ideas at work | 35 | Unit of competency |
| S6138 | SIRXICT003A | Operate retail information technology systems | 35 | Unit of competency |
| S6191 | SIRXSLS001A | Sell products and services | 20 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| N078 | WRR30202 | Certificate III in Retail Operations | Qualification |
| N077 | WRR30102 | Certificate III in Retail Supervision | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| J147 | SIR30212 | Certificate III in Retail Operations | Qualification |
VET Info Notes
1. This qualification is the copyright of The Australian National Training Authority.
2. Further information on this qualification is contained in the Training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.
3. This qualification was entered on to the STARS by Challenger TAFE on 14 February 2008
Entry Requirements
Entry requirements
There are two alternative pathways for entry into the Certificate III in Retail. The candidate must either:
1. Be recognised as competent, through a recognised training program or recognition process, against the following units of competency:
SIRXCCS001A
Apply point-of-sale handling procedures
SIRXCCS002A
Interact with customers
SIRXCLM001A
Organise and maintain work areas
SIRXCOM001A
Communicate in the workplace
SIRXICT001A
Operate retail technology
SIRXIND001A
Work effectively in a retail environment
SIRXINV001A
Perform stock control procedures
SIRXOHS001A
Apply safe working practices
SIRXRSK001A
Minimise theft
OR
2. Have sufficient relevant retail employment experience. A current or previous job role that involves or has involved the application of the above competencies, would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency. Examples of evidence to support a determination could include:
job descriptions and references from current or past employers
an entry interview to determine what competencies have been applied in the retail environment in a paid or voluntary capacity.
Traineeships and Apprenticeships