Unit of competency Outline
Date retreived
22/07/2026 1:05 PM AWST
22/07/2026 1:05 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Operate retail information technology systems
Operate retail information technology systems
Unit of competency
National Code
SIRXICT003A
SIRXICT003A
State Code
S6138
S6138
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
22/04/2013
Field of Education
080905 - Practical Computing Skills
Original Release Date
22/04/2013
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to use and apply store information technology systems in a retail environment. It involves demonstrating knowledge of the hardware and software in use, editing and updating information and solving problems in relation to hardware and software.
Notes
Elements and Performance Criteria
1 Use store information technology system.
- 1.1 Demonstrate knowledge of store information technology system and convey to other staff members as required.
- 1.2 Identify and operate hardware according to manufacturer instructions and store policy and procedures.
- 1.3 Identify and use software according to manufacturer instructions and store procedures.
- 1.4 Describe the application and uses of information technology systems available.
- 1.5 Transmit data according to electronic data interchange procedures as required.
- 1.6 Use keyboard skills to accurately enter information as required by store policy.
- 1.7 Regularly perform back-up procedures according to store policy.
2 Edit and update information.
- 2.1 Identify information to be edited and updated according to store procedures.
- 2.2 Edit and update information on system according to store policy and procedures.
- 2.3 Identify and enter price changes into store system as required.
- 2.4 Ensure shelf data price and computer records match.
3 Solve problems.
- 3.1 Identify equipment, hardware and software faults and rectify where possible or seek expert assistance without delay.
- 3.2 Monitor and implement maintenance program for hardware and software systems according to manufacturer specifications and store procedures.
- 3.3 Handle routine problems using appropriate problem-solving techniques and refer to relevant personnel as required.
- 3.4 Evaluate and resolve problems arising at point of sale according to store procedures and relevant legislation.
- 3.5 Provide assistance positively and actively to staff as problems arise.
centrally based
store-based
networked.
full-time, part-time or casual
under contract
people with varying degrees of language and literacy
people from a range of cultural, social and ethnic backgrounds
people with a range of responsibilities and job descriptions.
personal computers or terminals (stand-alone or networked)
scanning equipment
bar coding
point-of-sale terminals
hand-held pricing equipment.
information technology systems
processing sales orders.
word processing
databases
spreadsheets
financial
electronic data interchange (EDI).
point-of-sale operations, including:
EFTPOS
credit cards
smart cards
loyalty cards
fly buys
online sales
credit checks for granting of credit or loans
arrangement of credit for customer via a third party
customer records
financial management
pricing, price changes
inventory control
electronic cataloguing
stock transfers and delivery
individual, department or item sales performance analysis
staff payroll (from staff log-in and log-out)
staff rosters
use of multimedia
use of internet facilities.
price changes (manually or electronically)
staffing information
customer details or records, including names, addresses, and consumer information or profiles
stock records
stock transfers
orders.
zip disc
CD
DVD
digital tape
external hard drive
off-site data storage.
hardware faults or breakdowns
software
staff abilities and training
point-of-sale (e.g. EFTPOS, credit facilities and cheque clearances)
pricing variations.
routine procedures
manufacturer recommendations
lateral thinking
referral to:
operator or manager
specialist or expert.
relevant managers
supervisor
team leader
technical specialist.
consumer law
credit procedures
OHS.
store-based
networked.
full-time, part-time or casual
under contract
people with varying degrees of language and literacy
people from a range of cultural, social and ethnic backgrounds
people with a range of responsibilities and job descriptions.
personal computers or terminals (stand-alone or networked)
scanning equipment
bar coding
point-of-sale terminals
hand-held pricing equipment.
information technology systems
processing sales orders.
word processing
databases
spreadsheets
financial
electronic data interchange (EDI).
point-of-sale operations, including:
EFTPOS
credit cards
smart cards
loyalty cards
fly buys
online sales
credit checks for granting of credit or loans
arrangement of credit for customer via a third party
customer records
financial management
pricing, price changes
inventory control
electronic cataloguing
stock transfers and delivery
individual, department or item sales performance analysis
staff payroll (from staff log-in and log-out)
staff rosters
use of multimedia
use of internet facilities.
price changes (manually or electronically)
staffing information
customer details or records, including names, addresses, and consumer information or profiles
stock records
stock transfers
orders.
zip disc
CD
DVD
digital tape
external hard drive
off-site data storage.
hardware faults or breakdowns
software
staff abilities and training
point-of-sale (e.g. EFTPOS, credit facilities and cheque clearances)
pricing variations.
routine procedures
manufacturer recommendations
lateral thinking
referral to:
operator or manager
specialist or expert.
relevant managers
supervisor
team leader
technical specialist.
consumer law
credit procedures
OHS.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
applies store policy and procedures in regard to information technology systems, including:
resolution of system faults
use and application of store credit and EFTPOS
reviewing and entering information on store system
follows requirements of relevant legislation and statutory requirements, including consumer law and credit procedures.
Context of and specific resources for assessment
Assessment must ensure access to:
a real or simulated work environment
hardware and software instruction manuals
information technology system
relevant documentation, such as:
store or sample policy and procedures on management of information technology systems
legislation and statutory requirements
OHS requirements
industry codes of practice.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
a role play
third-party reports from a supervisor
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.
Evidence of the following is essential:
applies store policy and procedures in regard to information technology systems, including:
resolution of system faults
use and application of store credit and EFTPOS
reviewing and entering information on store system
follows requirements of relevant legislation and statutory requirements, including consumer law and credit procedures.
Context of and specific resources for assessment
Assessment must ensure access to:
a real or simulated work environment
hardware and software instruction manuals
information technology system
relevant documentation, such as:
store or sample policy and procedures on management of information technology systems
legislation and statutory requirements
OHS requirements
industry codes of practice.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
a role play
third-party reports from a supervisor
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| N0665 | WRRCA5B | Operate retail information technology systems | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WD963 | SIRXICT303 | Operate retail information technology systems | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| S575 | SIR30207 | Certificate III in Retail | Qualification |